Muhammad Abbas Email & Phone Number

Coventry, England, United Kingdom

• Utilized strong communication skills to engage with customers, ensuring their needs were met and providing exceptional service.
• Demonstrated problem-solving abilities by efficiently resolving customer complaints and ensuring customer satisfaction.
• Displayed leadership skills by effectively coordinating with team members during busy periods to maintain workflow and efficiency.
• Adapted to changing situations and worked flexibly to accommodate customer preferences and meet their specific requests.
• Implemented time management skills to prioritize tasks, ensuring prompt and efficient service even during peak hours.
• Applied analytical thinking to identify areas of improvement in the coffee bar's operations and suggest strategies for enhanced efficiency.

Coventry, England, United Kingdom

• Carried out quality audits to ensure appropriate purchase order requirements and quality standards.
• Demonstrated outstanding attention to detail and multitasking ability to maintain quality control and customer satisfaction.
• Worked collaboratively and trained multiple staff members through their training programs.
• Showed adaptability to changing customer demands and familiarizing with new menu items, demonstrating flexibility and willingness to learn.
• Operated cash tills and was responsible for counting cash at opening and closing times.
• Adhered to strict hygiene and safety standards, ensuring a clean and safe working environment.

Gujranwala District, Punjab, Pakistan

• Developed a Business Plan and Road map for the start-up, highlighting the way forward in achieving company goals and objectives.
• Strategized ways for value creation, business sustainability, and market penetration using social media and online tools.
• Delegated various tasks to team members and supervised jobs that were outsourced.
• Built new supplier and client relationships and managed them by working in liaison with different stakeholders.
• Performed Financial Management duties through trend projection of various KPIs such as costs, revenues etc. and planned accordingly for further action.
• Prepared a database of business operation to facilitate delegation of tasks and data handling.

Gujranwala, Punjab, Pakistan

• Naeem Traders is a food processing business established in 1963.
• Strengthened the supply chain by adding new suppliers to the existing supplier portfolio using physical networking.
• Analyzed data to interpret results and draw meaningful conclusions to developing effective strategies for clients and process management.
• Drive continuous improvements/ Project improvement in productivity to maintain and improve COGs and KPI through various quality check throughout the production process.
• Collaborated closely with the purchasing team and quality department to ensure the procurement of materials from appropriate sources with the required quality and at optimal cost.
• Monitored and analyzed statistical process control charts(SPCs) and data to support resolution of daily issues and root cause analysis.

Gujranwala, Punjab, Pakistan

Pakistan

• By the end of my training, I gained detailed knowledge and understanding of:
• Vision, Mission, and Objectives: Comprehended the core vision and mission of the organization and how its objectives align with overall business goals.
• Organizational Structure: Analyzed the hierarchy and structure of the organization, understanding the roles and responsibilities within different departments.
• Business Functions: Explored the key functions within a business, including marketing, finance, operations, and human resources, and how they interrelate to drive the organization’s success.
• Organization Type: Identified and understood the specific type of organization under study, such as whether it operates as a sole proprietorship, partnership, corporation, or another structure.
• SWOT Analysis: Conducted comprehensive SWOT analyses to evaluate the strengths, weaknesses, opportunities, and threats facing the organization, and used this information for strategic planning.

Islāmābād, Pakistan

• Successfully lead and supervised a team 13 of hostel ambassadors, providing guidance, training, and motivation to ensure a cohesive and high-performing team.
• Effectively managed day to day society tasks assigned to hostel ambassadors for promotion of different events and activities.
• Actively promoted the debating society and its activities within the hostel community and beyond.
• Utilized various channels such as social media, posters, or word-of-mouth to create awareness and encourage participation from interested individuals.

Lahore, Punjab, Pakistan

• Nishat Mills is one of the leading Apparel Manufacturers in Pakistan Lahore, Pakistan
• Performed Laboratory Tests like APEO, Bleeding test, Formaldehyde test and tensile strength test on samples of apparel to increase market competitiveness of the fabric.
• Coordinated with cross-functional teams using different platforms (Online/Presentations/ Team meetings) to ensure smooth manufacturing process, meeting time targets and quality targets across 20+ consignments.
• Conducted Quality Control checks through SPCs, Scatter plots, Flowcharts, Cause-effect Diagrams for five different product types.
• Analyzed supplier management and company logistics to study material flow, usage and delivery targets.
• Supervised apparel washing through standard operating procedures (SOPs) to ensure correct color output after bleaching operations and other finishing design processes.

Faisalabad, Punjab, Pakistan

• Sitara Chemicals is the largest Chlor-alkali Complex in PakistanFaisalabad, Pakistan
• Studied the production and importance of Caustic Soda Flakes & Chlorine and Membrane Cell Processing within a ISO 9001 and 14001 certified environment.
• Performed Line Tracing of Unit 01 at Faisalabad Chlor-alkali Complex.
• Extensively studied PFDs and P+IDs to understand plant process including control valves, pipe routing, stream flows, conveyors, mixers, flakers etc.
• Collected daily temperature and pressure samples of various operating equipment in the plant.
• Actively participated in plant tours to gain a deep understanding of the entire process.

Master'S Degree, Engineering/Industrial Management, 1:1

Activities and Societies: Association For Project Management (APM) Chartered Management Institute (CMI)

Bachelor Of Engineering (B.E.), Chemical Engineering

Activities and Societies: Head Hostel Ambassador at NUST Debating Society

Fsc Pre-Engineering, Chemistry|Mathematics|Physics, A

O Levels, Science, 5A|2B|1C