Muhammad Abbas Email & Phone Number

Coventry, England, United Kingdom

▪Utilized strong communication skills to engage with customers, ensuring their needs were met and providing exceptional service.▪Demonstrated problem-solving abilities by efficiently resolving customer complaints and ensuring customer satisfaction.▪Displayed leadership skills by effectively coordinating with team members during busy periods to maintain workflow and efficiency.▪Adapted to changing situations and worked flexibly to accommodate customer preferences and meet their specific requests.▪Implemented time management skills to prioritize tasks, ensuring prompt and efficient service even during peak hours.▪Applied analytical thinking to identify areas of improvement in the coffee bar's operations and suggest strategies for enhanced efficiency.▪Displayed emotional intelligence by understanding and responding to customers' moods and needs, creating a positive and welcoming atmosphere.▪Implemented effective inventory management techniques to ensure stock availability, minimize waste, and control costs.▪Exceptional knowledge of coffee preparation techniques, including espresso-based beverages, pour-over methods, and alternative brewing methods.

Coventry, England, United Kingdom

• Carried out quality audits to ensure appropriate purchase order requirements and quality standards.• Demonstrated outstanding attention to detail and multitasking ability to maintain quality control and customer satisfaction.• Worked collaboratively and trained multiple staff members through their training programs.• Showed adaptability to changing customer demands and familiarizing with new menu items, demonstrating flexibility and willingness to learn.• Operated cash tills and was responsible for counting cash at opening and closing times.• Adhered to strict hygiene and safety standards, ensuring a clean and safe working environment.

Gujranwala District, Punjab, Pakistan

• Developed a Business Plan and Road map for the start-up, highlighting the way forward in achieving company goals and objectives.• Strategized ways for value creation, business sustainability, and market penetration using social media and online tools.• Delegated various tasks to team members and supervised jobs that were outsourced.• Built new supplier and client relationships and managed them by working in liaison with different stakeholders. • Performed Financial Management duties through trend projection of various KPIs such as costs, revenues etc. and planned accordingly for further action.• Prepared a database of business operation to facilitate delegation of tasks and data handling.

Gujranwala, Punjab, Pakistan

Naeem Traders is a food processing business established in 1963.• Strengthened the supply chain by adding new suppliers to the existing supplier portfolio using physical networking.• Analyzed data to interpret results and draw meaningful conclusions to developing effective strategies for clients and process management. • Drive continuous improvements/ Project improvement in productivity to maintain and improve COGs and KPI through various quality check throughout the production process.• Collaborated closely with the purchasing team and quality department to ensure the procurement of materials from appropriate sources with the required quality and at optimal cost. • Monitored and analyzed statistical process control charts(SPCs) and data to support resolution of daily issues and root cause analysis.• Managed purchase orders and product distribution to ensure correct specification and monitored quality requirements for different customers.• Carried out quality audits to ensure appropriate purchase order requirements and quality standards.• Prepared financial analytics on spreadsheets for decision making, forecasting and evaluation of company results which were used to analyze market demand over different times in a fiscal year.• Planning and supervision of installation of separation equipment such as sieve vibrators and grinders.• Used Enterprise Resource Planning(ERP) to record data of invoices and customer payment scheduling.

Gujranwala, Punjab, Pakistan

Pakistan

By the end of my training, I gained detailed knowledge and understanding of:• Vision, Mission, and Objectives: Comprehended the core vision and mission of the organization and how its objectives align with overall business goals.• Organizational Structure: Analyzed the hierarchy and structure of the organization, understanding the roles and responsibilities within different departments.• Business Functions: Explored the key functions within a business, including marketing, finance, operations, and human resources, and how they interrelate to drive the organization’s success.• Organization Type: Identified and understood the specific type of organization under study, such as whether it operates as a sole proprietorship, partnership, corporation, or another structure.• SWOT Analysis: Conducted comprehensive SWOT analyses to evaluate the strengths, weaknesses, opportunities, and threats facing the organization, and used this information for strategic planning.• Key Result Areas (KRAs): Identified and assessed the critical performance areas that are essential for the organization’s success, focusing on metrics that measure the effectiveness of business strategies.• Business Growth: Examined the historical growth of the business, appreciating the factors that have enabled its development as well as the barriers it has encountered, to understand the dynamics of business expansion.

Islāmābād, Pakistan

▪Successfully lead and supervised a team 13 of hostel ambassadors, providing guidance, training, and motivation to ensure a cohesive and high-performing team. ▪Effectively managed day to day society tasks assigned to hostel ambassadors for promotion of different events and activities.▪Actively promoted the debating society and its activities within the hostel community and beyond. ▪Utilized various channels such as social media, posters, or word-of-mouth to create awareness and encourage participation from interested individuals.

Lahore, Punjab, Pakistan

Nishat Mills is one of the leading Apparel Manufacturers in Pakistan Lahore, Pakistan• Performed Laboratory Tests like APEO, Bleeding test, Formaldehyde test and tensile strength test on samples of apparel to increase market competitiveness of the fabric.• Coordinated with cross-functional teams using different platforms (Online/Presentations/ Team meetings) to ensure smooth manufacturing process, meeting time targets and quality targets across 20+ consignments.• Conducted Quality Control checks through SPCs, Scatter plots, Flowcharts, Cause-effect Diagrams for five different product types.• Analyzed supplier management and company logistics to study material flow, usage and delivery targets.• Supervised apparel washing through standard operating procedures (SOPs) to ensure correct color output after bleaching operations and other finishing design processes.• Studied various washing techniques, unit operations & processes and process control of the entire plant to gain better understanding of chemical operations in apparel industry.

Faisalabad, Punjab, Pakistan

Sitara Chemicals is the largest Chlor-alkali Complex in PakistanFaisalabad, Pakistan• Studied the production and importance of Caustic Soda Flakes & Chlorine and Membrane Cell Processing within a ISO 9001 and 14001 certified environment. • Performed Line Tracing of Unit 01 at Faisalabad Chlor-alkali Complex.• Extensively studied PFDs and P+IDs to understand plant process including control valves, pipe routing, stream flows, conveyors, mixers, flakers etc.• Collected daily temperature and pressure samples of various operating equipment in the plant.• Actively participated in plant tours to gain a deep understanding of the entire process.• Attained deep understanding of membrane cell for the electrolysis of brine(NaCl).

Master'S Degree, Engineering/Industrial Management, 1:1

Activities and Societies: Association For Project Management (APM) Chartered Management Institute (CMI)

Bachelor Of Engineering (B.E.), Chemical Engineering

Activities and Societies: Head Hostel Ambassador at NUST Debating Society

Fsc Pre-Engineering, Chemistry|Mathematics|Physics, A

O Levels, Science, 5A|2B|1C