•Completed nine projects as an integral part of four departments: Accident Management, Driver Safety, Taxable Benefits, and Truck Services. •Developed the Active Vendor Search Platform for the Truck Services Team, allowing effortless searching of vendors across North America using keywords, saving approximately 2 minutes per search query. •Created the Tire Lookup system, consolidating information from industry-leading tire manufacturers into a centralized location, reducing the time… Show more •Completed nine projects as an integral part of four departments: Accident Management, Driver Safety, Taxable Benefits, and Truck Services. •Developed the Active Vendor Search Platform for the Truck Services Team, allowing effortless searching of vendors across North America using keywords, saving approximately 2 minutes per search query. •Created the Tire Lookup system, consolidating information from industry-leading tire manufacturers into a centralized location, reducing the time spent searching by 75%.•Developed the Client Purchase Order (PO) Limit Excel Sheet to forecast the impact of changing purchase order limits, which assisted clients in making informed decisions tailored to their fleet. •Responsible for consolidating information for over 100 clients to OneNote, significantly reducing call-times for the Accident Management Team. •Designed an Employee Guide to be used for the onboarding process for all new employees on the Driver Safety Team. Show less

•Utilized Lean management processes to coordinate, route, and dispatch vehicles while maintaining shop capacity, efficiency, and productivity across the workflows. •Prepared work orders, invoices, and repair estimates for prioritized customers using Reynolds & Reynolds. •Carried-out warranty and recall work with Toyota Canada. •Completed training through Toyota University to further educate myself on Cloud Navigation, Toyota App, customer experience, and the latest technologies in… Show more •Utilized Lean management processes to coordinate, route, and dispatch vehicles while maintaining shop capacity, efficiency, and productivity across the workflows. •Prepared work orders, invoices, and repair estimates for prioritized customers using Reynolds & Reynolds. •Carried-out warranty and recall work with Toyota Canada. •Completed training through Toyota University to further educate myself on Cloud Navigation, Toyota App, customer experience, and the latest technologies in Toyota’s lineup. •Identified and communicated opportunities to enhance workshop productivity and efficiency to Service Management.•Assisted the Service Operations Manager and General Manager with various prioritized tasks. Show less

•Helped resolve many customer service and customer experience issues within the sales department, leading to an increase in the CSI rating from 63% to 100% during my 4-month tenure. •Assisted the general manager with managing inventory as well as conducting dealer trades with numerous dealers in Ontario and internally within Toyotoshi Group Canada. •Coordinated vehicle delivery and services between the sales, service, and detailing departments to maintain exceptional client experience… Show more •Helped resolve many customer service and customer experience issues within the sales department, leading to an increase in the CSI rating from 63% to 100% during my 4-month tenure. •Assisted the general manager with managing inventory as well as conducting dealer trades with numerous dealers in Ontario and internally within Toyotoshi Group Canada. •Coordinated vehicle delivery and services between the sales, service, and detailing departments to maintain exceptional client experience. Received over a dozen 5-star Google reviews anonymously from customers, specifically acknowledging their satisfaction with my ability to assist them. •Learnt about Toyota's advancing vehicle technology and features such as their plug-in hybrid, hydrogen cell, and advanced drive vehicles and educated junior employees and clients. •Handled customer and client inquiries via phone, email, and in-person regarding various technical topics. •Provided technical support to customers having issues with the Toyota App and onboard vehicle safety features. Show less