Managing and support (24/7) Linux based VoIP Servers and Voice gateways onshore and offshore. Responsible for building servers and customize installation of OS and required Linux packages.Responsible for installation and configuration of Failover application on forwarder level and between databases servers. Resolving production issues and providing tier 3 technical support. Automate routine tasks by developing shell, Perl or PHP scripts and scheduled in cronjob accordingly.… Show more Managing and support (24/7) Linux based VoIP Servers and Voice gateways onshore and offshore. Responsible for building servers and customize installation of OS and required Linux packages.Responsible for installation and configuration of Failover application on forwarder level and between databases servers. Resolving production issues and providing tier 3 technical support. Automate routine tasks by developing shell, Perl or PHP scripts and scheduled in cronjob accordingly. Designing, upgrading, and deployment of Distributed VoIP Infrastructure Show less

Managing and support (24/7) Linux based VoIP Servers and Voice gateways onshore and offshore. Responsible for building servers and customize installation of OS and required Linux packages.Responsible for installation and configuration of Failover application on forwarder level and between databases servers. Resolving production issues and providing tier 3 technical support. Automate routine tasks by developing shell, Perl or PHP scripts and scheduled in cronjob accordingly.… Show more Managing and support (24/7) Linux based VoIP Servers and Voice gateways onshore and offshore. Responsible for building servers and customize installation of OS and required Linux packages.Responsible for installation and configuration of Failover application on forwarder level and between databases servers. Resolving production issues and providing tier 3 technical support. Automate routine tasks by developing shell, Perl or PHP scripts and scheduled in cronjob accordingly. Designing, upgrading, and deployment of Distributed VoIP Infrastructure Show less

IBEX | Global is a leading global provider of business process outsourcing services, offering integrated BPO solutions.Major Responsibilities: Managing and support (24/7) Linux based VoIP Servers and Voice gateways onshore and offshore. Responsible for building servers and customize installation of OS and required Linux packages.Responsible for installation and configuration of Failover application on forwarder level and between databases servers. Resolving production issues… Show more IBEX | Global is a leading global provider of business process outsourcing services, offering integrated BPO solutions.Major Responsibilities: Managing and support (24/7) Linux based VoIP Servers and Voice gateways onshore and offshore. Responsible for building servers and customize installation of OS and required Linux packages.Responsible for installation and configuration of Failover application on forwarder level and between databases servers. Resolving production issues and providing tier 3 technical support. Automate routine tasks by developing shell, Perl or PHP scripts and scheduled in cronjob accordingly. Designing, upgrading, and deployment of Distributed VoIP Infrastructure Integration of Telephony tools with CRM, databases and apache. PRIs termination and configuration on CISCO Voice gateways and Audio Code. Monitoring of VoIP servers and devices, take remedial measures for any fault recovery. Campaigns creation, building IVRs, setup queues, create agent IDs, setup voicemails and voicemail boxes, managing Bridge server. Program and customize the dial plan for Asterisk. Managing VoIP dept. for the development and engineering of VoIP solutions.  Designing technical details of projects.  Technical Support provide call center Solutions. Operational Support to Level 1 members . Back-end Development, Performing system administrations tasks real time call center Solutions. Troubleshooting and debugging of SIP communication with carriers.  Responsible for technical support of soft switch. Show less

Major Responsibilities: Design and implement SIP Server for Audio and Video Calls as per Client Requirement. Design and implement Chat SIP Server Implement and Design AGI Scripting (using PHP ,Perl Language) Database designing for VoIP servers. SIP server support and management.Text, Voice Recognition System Design and Implement Voice Recognition server using Open Source Software (TTS and STT)

Major Responsibilities: Time Zone Based Automated Calling UnitAppointment/Balance/Wellness Visit Reminder Calls. C#.Net is used to design application that initialize and update the calls status into database. Automated Reports in C#.Net are also generated in Excel and email to specific management members. SQL Server is used to maintain calls status into database. Asterisk (Trixbox 2.6) Server automatically generate calls to patient cell phone, reside in USA and… Show more Major Responsibilities: Time Zone Based Automated Calling UnitAppointment/Balance/Wellness Visit Reminder Calls. C#.Net is used to design application that initialize and update the calls status into database. Automated Reports in C#.Net are also generated in Excel and email to specific management members. SQL Server is used to maintain calls status into database. Asterisk (Trixbox 2.6) Server automatically generate calls to patient cell phone, reside in USA and confirm their appointment or balance due messages. Application is capable to generate calls to those patients who have their appointments within a week or Balance Due or have no appointment from last two months. Voice Recognition System C#.Net is used to design an application to connect with Asterisk. Asterisk recognizes human voice and machine voice (IVR). Software is used to call MEDICARE. Show less

Managing and support (24/7) Linux based VoIP Servers and Voice gateways onshore and offshore. Responsible for building servers and customize installation of OS and required Linux packages.Responsible for installation and configuration of Failover application on forwarder level and between databases servers. Resolving production issues and providing tier 3 technical support. Automate routine tasks by developing shell, Perl or PHP scripts and scheduled in cronjob accordingly.… Show more Managing and support (24/7) Linux based VoIP Servers and Voice gateways onshore and offshore. Responsible for building servers and customize installation of OS and required Linux packages.Responsible for installation and configuration of Failover application on forwarder level and between databases servers. Resolving production issues and providing tier 3 technical support. Automate routine tasks by developing shell, Perl or PHP scripts and scheduled in cronjob accordingly. Designing, upgrading, and deployment of Distributed VoIP Infrastructure Show less