As the Technical Operations Manager at Earnflex, I lead a cross-functional team to ensure the efficient deployment and management of our technology solutions. My role involves:-Team Leadership & Development: Managing a diverse team of professionals, fostering a collaborative and high-performing environment. I provide guidance, set performance objectives, and drive team development to achieve operational excellence.-Project Management: Managing end-to-end project lifecycles, from planning through execution, to deliver projects on time and within scope. I coordinate cross-functional efforts, mitigate risks, and ensure alignment with business goals.-Deployment Management: Overseeing the deployment of technical solutions, ensuring seamless integration with client systems, and minimizing downtime. I work closely with technical teams to coordinate resources and address any challenges during implementation.-Business Analysis & Strategic Planning: Conducting in-depth business analyses to identify areas for improvement and inform strategic decision-making. I leverage data to optimize operations and drive continuous improvement initiatives across the organization.-Customer Relationship Management (CRM): Leading CRM initiatives to maintain and enhance client relationships. I manage customer interactions, handle escalations, gather feedback, and ensure a high level of satisfaction, contributing to customer retention and loyalty.-Certifications & Audits: Leading efforts to secure industry certifications and successfully navigate audits, ensuring compliance with regulatory standards and enhancing our operational credibility.By integrating these responsibilities, I contribute to the success of the company by aligning technical capabilities with business objectives, driving efficiency, and enhancing the customer experience.

Worked directly under the Mechanical Engineering lead to assist in the following activities: Bill of Materials (BoM) Management:- Create and review full and part BoM component costs for sales order quotes across all product lines.- Generate and maintain accurate records of all BoM costs for historical analysis and database improvement.Monitor and maintain the accuracy of costing data within the database by comparing and reconciling data from quotes, plans, and actual costs.Cost Variance Analysis:- Investigate discrepancies between quoted, planned, and actual costs, identifying the root cause of variances.- Report findings and implement corrective actions to prevent future cost discrepancies.Cost Estimation and Reporting:- Work closely with the supply chain to obtain accurate cost projections for new designs and components.- Proactively identify and report potential cost variances before contract completion whenever possible.Substantiate and report recommendations for SAP component standard cost updates to the finance department.- Collaboration and Communication:- Liaise effectively with personnel from sales, engineering, purchasing, and finance departments to ensure cost data accuracy and timely completion of tasks.Safety and Compliance:- Ensure all work adheres to current health and safety regulations and company safety protocols

As an assistant project manager, I would support the PMO office in site visits, drafting contracts with builders and taking meetings to pitch the development of new projects. This included: - Defining the work scope to be delivered within the contract or package of work and the interfaces to the other elements of the programme.- Maintaining effective communications with all stakeholders and executing the project or PEP strategies within their contract or package of work- Ensure the List of Deliverables (LOD) relating to the scope of work is delivered.-Assist in securing the required resources to meet their project requirements, ensuring the maintenance of contracts for any assigned resource and promptly identifying any personnel shortfalls or issues within their project team- Develop, manage and update (with the project controls team) project and programme plans including full costing, development of WBSs, resource management, cost management of risk and critical path review, using appropriate software and tools.- Manage the change control as the project/programme scope changes, using the correct processes and updating the necessary configuration documentation.- Understand the need for project baseline control and different types of baseline change.- Apply the principles of Earned Value Management (EVM).

• Assess and monitor system backup and recovery posture, including continuity of operations and business impact analysis.• Design and execute project plans, meetings, metric gathering, and analyze data, to report results, which includes researching, analyzing, and recommending operational improvements.• Data Entry and Data Base Administration: Collect source data such as name, address, phone number and enter data into customer service software.

Working directly under the Project Manager, I was taught to work on a new framework Node JS, which after was implemented in making projects for their company. Main Project: Worked with a team on developing the website for Boston-One and worked on documentation of the development.Other activities included: - Attending discovery and requirements workshops and supporting the implementation of Dynamics CRM/365 projects- Working with specialists across the business including Business Analysts and Project Managers to implement system enhancements and upgrades- Troubleshooting and resolving issues- UAT, regression testing and test-driven development- Documentation of processes for record-keeping

Facilitator for Conferences of ‘WECAN’ End All Violence Against Women held in Karachi by Oxfam for underprivileged students from rural areas to teach them their rights to Education and how to spread it.