 Monitor the functions and operations of Bank applications (core banking system, Mobile Banking, etc.) so that they run well overall by collaborating with internal and external related parties. Coordination of organizational functions for Helpdesk Support, Application Support, IT Support and ATM Support. Monitoring all IT infrastructure functions and system performance. Verifying the integrity and availability of all software and hardware resources.

 Digital product performance report and analytic. Developing policy and SOP. Sales support and customer care. 3rd party agreement review Sales and product governance management 3rd party invoice verification and payment monitoring Supporting administration in Digital Banking Division.

Agent Onboarding Sales code registration and management (sales code creation and maintenance). Marketing Source Code development and management. To provide Sales Channel performance data for reporting purpose by MIS team. To develop a better data structure for reporting purpose with MIS team. Coordination with product team to review and develop application flow process in the system.

Product & Portfolio Specialist at Hajj & Umrah Division Hajj Financing monitoring and analytics. Periodic reports to senior management. Coordination with product team to review and develop application flow process in the system. To develop a better data providing by IT from origination system with product team. To develop a better data structure for reporting purpose.

Sales Financing Specialist at Distribution and Network Management Division to provide monitoring portfolio quality by area. Retail Financing commitment, pipeline and booking monitoring. Sales Financing KPI monitoring (BM, BDM and RM). Retail Banking Portfolio quality monitoring (NPF and Flowrate). Coordination with retail collection team for account maintenance strategy and monitoring. Early warning for retail banking portfolio quality deterioration. Providing analysis of retail banking portfolio quality for Risk Management Committee.

SME & Micro Division at PT Bank Muamalat Indonesia SME Portfolio quality management. To coordinate with Distribution & Network Management (sales division) and Remedial team for account maintenance strategy and monitoring. To provide analysis of NPF portfolio for SME product team. To support SME Business Development team on daily/weekly/monthly portfolio monitoring. To coordinate with Business Finance & Intelligence team for any issue related to portfolio quality reporting and parameter.

 To coordinate and manage the Regional Risk Monitoring team. To provide and analyze any relevant reports to support Regional Risk Monitoring team and Business Banking division by using an SQL tool. Monitoring and manage the delinquency of Business Banking portfolio on a daily and monthly basis. To coordinate with other business partners to ensure the portfolio of delinquent accounts and Exception Review data. To review and analyze the portfolio of NPL accounts. To provide any reports related to DPD account daily and monthly to internal RMT and other business partners. To manage delinquency rate, NPL rate and impairment.

I am handling collection for usecured personal loan product of all branches.My responsibilities in this team are:- To maintain and achieve the Gross Provision- To maintain and achieve the Delinquency Rate- To maintain and achieve the Bucket Flow Rate- To manage and control all of the in-house collection process- To manage and maintain the contract of all collection staff

 To manage field collector productivity & strategy. To manage flow rate, delinquency rate, NPL rate.

 To manage field collector productivity & strategy. To manage flow rate, delinquency rate, NPL rate.

 To manage desk collection productivity & strategy. To manage collection system & strategy development. To manage flow rate, delinquency rate. To manage Outsource Staffing Administration and Recruitment. To manage the relationship with Outsourcing Company. To manage the customer complaint handling.