Operation Control Center (OCC)1. Develop Train scheduling plan for LRT Shah Alam Line Level of service.2. Makes changes to train schedule based on load factor, ridership demand to cater for unplanned major special events or customers’ complaints. Communicate efficiently to the user departments such as Control Centre, Stations Operations, Trains Operations and Maintenance Department for their next course of action to ensure smooth operations.3. Prepare OCC’s annual planning such as business Plan, Key Performance Indicator (KPI) and department’s objectives.4. Provide analysis on train service complaints received from customers via Customer Service System (CSS), social media or direct complaint from Customer Service Assistant at stations with regards to train schedule such as dwell times, packed train, frequency, or other factors relating to customers’ comfort.5. Performs periodic operations reviews of the Failure Management Strategies / Emergencies Response Plan and Standard Operating Procedures of each stage to identify any issues if inconsistencies in the workflow processes and propose improvements to meet business expectations/operations requirements based on best practices.6. Responsible in coordinating with Engineering Section and other supporting stakeholders in addressing Operations, Fare Collection System and Maintenance issues for quick and effective solutions.7. Responsible on daily basis operations coordination and management activities such as preparing Daily Event Log and SCADA log summary and train scheduling for ensuring the smooth operation.8. Prepare draft for process and procedures (Standard Operating Procedure) required to accomplish reliability compliance tasks for maintaining a safe MRT operations at all time and excellent service delivery to the customer.

Data /Engineer1. Shadowing Data Engineer (DE) team members on their daily BAU activities - Learn and Observe2. Shadowing DE team members in designing, developing and maintaining data pipelines that collect, process, and store large datasets.3. Learning the know-how and skill to collaborate with cross-functional Big Data teams to understand data requirements and develop solutions that meet business needsData Analyst1. Shadowing Data Analyst (DA) team members on their daily BAU activities - Learn and Observe2. Shadowing DA team members in creating visualizations and dashboards based on requirements and communicating findings to stakeholders and decision-makers.3. Learn and understand the skill of Dashboard Optimization for both Desktop and Mobile: Optimization of dashboards for desktop and mobile devices to ensure that data is easily visible, and understandable specific to the needs of the mobile user, based on the relevant data.Data Strategist & Governance1. Shadowing Data Strategist & Governance (DS&G) team members on their daily BAU activities - Learn and Observe2. Shadowing DS&G team members in prepping documentation on analyses, findings, and project progress, and presenting results to management and/or Business User

Chess Coaching Academy >100 students (including MSS Pahang players)