• Builds business by identifying and selling prospects; maintaining relationships with clients.• Managed e-commerce orders effectively, ensuring timely processing, fulfillment, and delivery to optimize customer satisfaction and retention.• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.• Sells products by establishing contact and developing relationships with prospects; recommending solutions.• Utilized various e-commerce platforms such as Shopify, Magneto, and WordPress to manage online sales channels and enhance the customer shopping experience.• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.• Prepares reports by collecting, analyzing, and summarizing information.• Maintains quality service by establishing and enforcing organization standards.• Led the implementation of social media campaigns and initiatives, resulting in a percentage increase in engagement and followers across multiple platforms.• Contributes to team effort by accomplishing related results as needed.

•Provided exceptional customer service by greeting and assisting customers with inquiries and purchases.•Operated cash register accurately to process transactions, handle cash, and process payments.•Addressed customer concerns and resolved issues promptly to ensure customer satisfaction.•Followed company policies and procedures regarding cash handling.