Prepares and checks for VIP’s arrival and escorts guests to rooms. Co-ordinates with all departments concerned in order to maintain Front Office functions properly.Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- showsHandles guest complaints and other related problems and reports on the Assistant Manager’s log book.Assists reception, business center, cashier, concierge and bell captain during them are busy.Approves and sign for allowances, rebates etc., as required by Front Office Cashier.Authorizes charges to be made for late departures or compliments on them.Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.Follows up in credit check report, liaise with credit manager.Responsible for front office operation during the absence of Front Office Manager (HOD).Approves the working schedule for the front office attendants and submits them to front office managerAssigns and approves duty roster for all Front desk staffs.

GSA Supervisor Job DescriptionHandling all Groups' BusinessChecking AvailabilitySupervise quality checks for individual & groupsSame day arrival Guest, future arrival guestHandling room & rate changesHandling blocking rooms for individuals, groups, Crew & VIPsHow to do C/in for individuals & groupsHow to update guest profileGroup arrival preparations & welcome drinkVIPs arrival preparations & welcome drink & VIP amenities Check non arrival/ time cancellationChecking vouchers & how to close City LedgersDepartmental Trainer Job DescriptionDepartmental Trainer is majorly responsible for the internal and external training of the team.Representing the L&D Department of the hotel and also my dept. to the HR and L&D Need to prepare and submit the training calendar of their dept. to the L&D Department maximum by the 25th of each month and also need to submit all the attendance sheets of the previous month and prepare a consolidated report of all the trainings conducted within the department and send it to the training manager by 28th of each month.To ensure that all the assigned E Learning courses are completed with the deadline by all the assigned participants of their team.Need to attend the monthly departmental trainers meet that willbe conducted every month.

Handling all Groups' BusinessChecking AvailabilitySupervise quality checks for individual & groupsSame day arrival Guest, future arrival guestHandling room & rate changesHandling blocking rooms for individuals, groups, Crew & VIPsHow to do C/in for individuals & groupsHow to update guest profileGroup arrival preparations & welcome drinkVIPs arrival preparations & welcome drink & VIP amenities Check non arrival/ time cancellationChecking vouchers & how to close City Ledgers

Job DescriptionIncome Part:Daily Manager's reportsChecking daily revenue rooms revenue Checking daily outlet revenue & discrepancy Daily PM's & city leaders reportDaily Credit card & paid out reportCorrection & cancellation reportsDaily basis filing & day by day workAccounts Receivable:Daily maintain city ledgerPrepare invoices for companiesCheck all invoices & supportsMaintain the backupsPrepare staff city ledger & ensure that is clear monthly

Income Part:Daily Manager's reportsChecking daily revenue rooms revenue Checking daily outlet revenue & discrepancy Daily PM's & city leaders reportDaily Credit card & paid out reportCorrection & cancellation reportsDaily basis filing & day by day workAccounts Receivable:Daily maintain city ledgerPrepare invoices for companiesCheck all invoices & supportsMaintain the backupsPrepare staff city ledger & ensure that is clear monthly

Weekly Reports:Daily functionsRoom reconciliationAll hotel Telephone expenseCorrection & cancellation reportsDaily reporting:Daily Manager’s reportsChecking daily revenue Checking daily outlet revenue & discrepancy Daily PM’s & city leaders reportDaily Credit card & paid out report

Job DescriptionDaily Manager's reportsChecking daily revenue Checking daily outlet revenue & discrepancy Handling all Groups' BusinessChecking AvailabilitySupervise quality checks for individual & groupsSame day arrival Guest, future arrival guestHandling room & rate changesHandling blocking rooms for individuals, groups, Crew & VIPsHow to do C/in for individuals & groupsHow to update guest profileGroup arrival preparations & welcome drinkVIPs arrival preparations & welcome drink & VIP amenities Check non arrival/ time cancellationChecking vouchers & how to close City LedgersVoid wrong posting charges

Pc Level Support Broad Band & Wi-Fi Configuration, Browsing, E-Mail.Office Tools, Word, Excel, Power Point.

This is the owning group of Grand Mercure Karachi Airport Hotel, and with this group I was involved in pre-opening of the said hotel.Job DescriptionBroad band & Wi-Fi configuration, browsing, e-mailAll kinds of hardware & software trouble shooting, installation, configuration of printer, network configuration, etc.Pc level supportOffice administration Office tools, Microsoft Word, Microsoft Excel, Microsoft PowerPoint