Conduct thorough inspections of datasets to identify any inaccuracies or inconsistencies, ensuring that data extraction methods adhere to predefined quality standards and operational procedures.Implement and maintain audit protocols to ensure compliance with internal and external data management regulations, documenting audit processes and findings systematically.Work closely with data teams to discuss and resolve quality issues identified during audits. Prepare detailed reports… Show more Conduct thorough inspections of datasets to identify any inaccuracies or inconsistencies, ensuring that data extraction methods adhere to predefined quality standards and operational procedures.Implement and maintain audit protocols to ensure compliance with internal and external data management regulations, documenting audit processes and findings systematically.Work closely with data teams to discuss and resolve quality issues identified during audits. Prepare detailed reports summarizing audit results, highlighting potential risks and recommending corrective actions.Suggest improvements to data collection and extraction processes based on audit findings. Participate in training and development sessions to enhance auditing skills and knowledge of data quality tools.Communicate effectively with internal and external stakeholders to confirm data requirements and delivery schedules. Provide technical support and guidance on data quality issues to project teams and stakeholders. Show less

Handled incoming customer emails and chat messages regarding order status, payment issues, refunds, account questions, and service complaints.Provided accurate, valid, and complete information using the right tools and resources.Identified and assessed customer needs to achieve satisfaction.Resolved product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and expediting… Show more Handled incoming customer emails and chat messages regarding order status, payment issues, refunds, account questions, and service complaints.Provided accurate, valid, and complete information using the right tools and resources.Identified and assessed customer needs to achieve satisfaction.Resolved product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and expediting correction or adjustment. Show less