Lead and manage the help desk and customer support teams. Develop and implement customer service policies and procedures. Monitor and analyze customer service metrics to drive improvements. Resolve escalated customer issues promptly and effectively. Collaborate with other teams to enhance the overall customer experience.

Achieving the Branch monthly revenue targets - All financial activities - Maintain top of the line customer relationship management with internal & external customers proper administration and discipline at the Branch. - Working as a team player in a harmonized manner

-Achieving the Branch monthly revenue targets - Monthly audits - All financial activities - Maintain top of the line customer relationship management with internal & external customers proper administration and discipline at the Branch. - Working as a team player in a harmonized manner

- Achieving the Branch monthly revenue targets - Monthly audits- All financial activities- Maintain top of the line customer relationship management with internal & external customers proper administration and discipline at the Branch. - Working as a team player in a harmonized mannerADDITIONAL KEY RESPONSIBILITIES IN TELENOR PAKISTAN• Act Team Leader & Coordinator of mobile number portability system (Karachi, Hyderabad, Quetta, Sukkur)• Reporting to Regional Manager • Achieving the Branch monthly revenue targets and Monthly audits and monitor all financial activities• Maintain top of the line customer relationship management with internal & external customers proper administration and discipline at the Branch.• Working as a team player in a harmonized manner.