Muhammad Afnan Email & Phone Number

Islāmābād, Pakistan

Internal Capacity Building Program• Designed and launched a comprehensive capacity building exercise to improve efficiency of existing and new team members.• Laid Training Plan after analyzing the competencies of the team members.• Crafted out training syllabus, training schedule, demonstrations / presentation schedules and exams.• Delivered Lectures on Application Development, Analytical Reporting, and domain specific topics.HoneycombERP® Support & Correspondences• Managed all official correspondences; delegated responsibilities to juniors by educating and guiding them how to complete the tasks.• Held conference calls to handle changes to the software and kept the changes and customizations to the minimum thus saving a lot of time and money for the organization.• Implemented JIRA; and enabled online access to the client thus unifying all support calls / emails on a single platform.

Islāmābād, Pakistan

Testing of databases records or entries by writing the SQL scripts.Implementing backup plans to recover data and settings for disaster management.Conduct Training sessions on ERP application modules for clients i.e. (Point of Sales, Inventory, Finance, HR &Payroll and Store).Proper use of indexes on tables to increase the performance.Query optimization with the help of execution plan and statistics analysis.Standard Reporting.Laid Training plan after analyzing the team competencies of the team members.Monitoring of server to guarantee system functionality.Completed testing on code releases to ensure quality.Supported company users with troubleshooting assistance.Identifications of bugs and raise them to developmental teams.Create views and fair level of queries for reports and data updating, insertion and deletion.

Islamabad, Islāmābād, Pakistan

Give Technical/Software support to clients via calls, emails, remote access (Team viewer, Amy Admin) and visit to client's office.Making queries to analyze the data and identify the issues at database level and reading server logs.Manage baseline change requests by reviewing requests and assisting functional in validation and decomposition of requirements.Providing End User Support (Help Desk, 1st, 2nd Level Support and 3rd Level Support).Tracking and identifications of software bugs and enhancements on both server side and client side.Manual testing of ERP modules functionality.