Muhammad Ahmad Email & Phone Number

Mainzlar

Support regional IT Workplace Services, reporting directly to the Head of IT Workplace Europe.Manage site-specific IT infrastructure, including network, and client installations, maintenance, and documentation.Provide and maintain IT hardware and network infrastructure for digital transformation and information security.Analyze, troubleshoot, and document IT infrastructure issues, collaborating closely with the IT operations team.Offer 1st and 2nd level support for day-to-day business operations, handling a variety of IT security tasks such as vulnerability and patch management.Plan, coordinate, and oversee productive management of local IT infrastructure.Drive budgeting and investment planning for regional IT projects in alignment with company-wide investment guidelines.Engage proactively in cross-functional teams, applying strong communication skills, problem-solving abilities, and a focus on continuous improvement.Adapt to changing environments quickly and contribute to strategic IT initiatives with innovative ideas and a forward-thinking mindset.

Frankfurt, Hesse, Germany

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.• Monitoring and maintaining computer systems and networks. • Providing technical support in a timely manner to service issues and requests across the company (this may be in person or remotely) • Set up new users' accounts and profiles and deal with password issues.• Repairing and replacing equipment as necessary and maintaining Inventory up to date.• Installation, support, and administration of the existing systems, particularly Windows servers and clients.• Receipt and process inquiries and disruptions via the ticket system, telephone, e-mail or face-to-face.• Provided User Support for mobile devices such as Apple and Android devices using an MDM platform like MS Intune.• Administrative management and support in the M365 environment, Microsoft Active Directory (AD) and SCCM.

Frankfurt, Hesse, Germany

were Installing, configuring, and maintaining servers, maintenance of workstations of all employees, provide L1 support, Troubleshooting issues, ​Monitoring and analyzing system performance metrics and all of the other IT related issues

Islāmābād, Pakistan

Provide first-line technical support for end-users, troubleshooting hardware and software issues.Log and prioritize service requests in the ticketing system for timely resolution and communication.Assist users with system access, password resets, and account-related inquiries.Collaborate with other IT teams to escalate and resolve complex technical issues.Continuously update and maintain documentation of common issues and resolutions for knowledge base improvement.Monitor internal ticketing systems at customers’ sites and complete basic support requests where appropriate.Consult with vendors, perform research, and evaluate products for equipment selection and purchase, as well as system installation or upgrades.Perform remedial repairs on desktops, laptops, printers, and authorized peripheral equipment.Provide face-to-face and remote technical assistance and support to end-users for hardware, software, network, and system-related issues via email, phone, and ticketing systems.Perform deployments, regular system backups, and ensure data integrity for disaster recovery readiness.Monitor and maintain network connectivity to ensure stable and secure access to resources and services.Train users on best practices for system usage, data security, and software applications.Assist in various IT projects, including system upgrades, migrations, and implementations.

Rawalpindi, Punjab, Pakistan

As an IT Support Engineer intern, my responsibilities include providing technical support to resolve hardware and software issues, assisting with equipment installation and configuration, managing user accounts and passwords, maintaining inventory, troubleshooting network problems, supporting system updates and maintenance, creating user documentation, providing training, collaborating with the IT team, adhering to policies and procedures, and continuously learning to enhance your skills.

Master'S Degree, Computer Science

-Software Engineering -Computer networks -Complexity theory -Database systems -Web information systems -Embedded Systems -IT systems.

Software Engineering, Software Engineering

Activities and Societies: Web Browsing, Social Networking, Playing Cricket, Watching Movies,BSSE, 4 years of education. Extensive study.