Muhammad Ahmed Email & Phone Number

•Lead end-to-end programme & design effectively engaging with cross-functional partners•Develop detailed programme roadmaps, ensuring dependencies and risks are effectively managed.•Empower the unified design process, enabling scale, operationalizing and streamlining the work delivery, ensuring timelines, budgets, and quality benchmarks are met.•Define programme scope, objectives, and deliverables in collaboration with senior stakeholders.•Align programme outcomes with business strategies and customer expectations.•Engage with senior executives, regulatory bodies, and cross-functional teams to ensure programme success.•Drive alignment across multiple projects and teams, ensuring consistency and cohesion.•Ensure all programme activities comply with regulatory requirements, internal policies, and risk management frameworks.•Allocate and manage programme resources, including internal teams and third-party vendors.•Provide mentoring, coaching, and professional development opportunities

Islāmābād, Pakistan

- Established a new business from the ground up, creating successful customer experience and Sales function making sure all levels of teammates are directed on this purpose. - Devising a go-to-market strategy, improving customer engagement, and satisfaction, preventing any churn, and increasing the lifetime value of the existing customer base- Spearheaded cross-functional sales and other functional teams dispersed over the Middle East and Pakistan- Design and implement a strategic business plan that expands the CEQUENS customer base and ensures its presence gradually in the market- Identify and strategize market shifts, trends, and opportunities by being fully aware of new products and competition status- Responsible for truly understanding customers’ needs, identifying their growth opportunities, and helping them scale by creating upsell opportunities and connecting them to the sales team- Be a part of upper management and team working with local teams on setting strategy for the company going forward.- Optimized processes, monitored KPIs, ensured performance checks, adopted best practices, vendor selection and fostered a great work culture to achieve growth.

Pakistan

- Conduct market research, competitive analysis, and gather customer feedback to identify and prioritize product enhancements and new features- Responsible for end-to-end ideation and launch of new enterprise software systems and system integration projects across telecom, IT, banking, and insurance sectors- Collaborate with stakeholders to align the product strategy with business objectives and ensure a clear product roadmap- Break down the product roadmap into manageable milestones and prioritize features and initiatives based on value, urgency, and resource availability- Collaborate with development teams to estimate effort and plan sprints and releases- Serve as the product owner in an Agile/Scrum development environment, working closely with Senior technology and development teams to ensure successful delivery of product increments- Manage and prioritize user stories, create wireframes, and define acceptance criteria for development tasks- Work closely with UX/UI designers to ensure a user-centric design approach and a seamless user experience throughout the platform- Conduct usability testing, gather user feedback, and iterate on designs to improve the product's usability and user satisfaction- Collaborate with stakeholders, including executives, sales, marketing, and customer support, to understand their needs, gather requirements, and align product priorities- Regularly communicate product updates, progress, and plans to stakeholders, ensuring transparency and managing expectations- Plan and execute successful product launches, along with marketing collaterals with marketing and sales teams to drive product awareness and adoption

Pakistan

- Manage the overall project portfolio. Plan different stages of the project like scoping, Project plan, timelines & budgeting & kick-off with respect to the market research, and effort estimation.- Monitoring & and controlling projects, change management within terms of specifications and meeting timelines within the budget.- Set up a clear briefing for the internal teams to come up with a solid strategy. Scoping new assignments: providing estimates and expertise for how to handle projects in equal parts.- Responsibly handling (potential) client by immersing myself in their industry and linking the insights to my in-depth knowledge of platforms, content, and digital solutions- Build and maintain strong and effective relationships with all other related departments and units to ensure the successful completion of ongoing projects within the defined time frame- Prepare presentations, software requirement documents, functional specification documents, risk registry involving all relevant stakeholders, and ensure technical feasibility- Perform risk management to minimize/mitigate project risks with the support of the Project Portfolio Manager- Lead in liaising with all divisions in order to set up new projects (i.e., critical path, milestones, project organization, budget, resources, etc.)- Expert in understanding and confirming all contractual (commercial and technical) requirements of the project - Coordinate internal resources and third parties/vendors for the flawless execution of projects- Manage project procurement with the support of the procurement and finance Dept.- Target repeat business from existing customers without a bidding process through good business relationships and quality of work

Pakistan

Plan different stages of the project like scoping, Project plan, timelines & budgeting & kick-off with respect to the market research & effort estimation.Monitoring & controlling projects, change management within terms of specifications & meeting timelines within the budget.Set up a clear briefing for the internal teams to come up with a solid strategy. Scoping new assignments: providing estimates and expertise for how to handle projects in equal parts.As an Account Manager, successfully maintaining and growing the business on boarding new clientsResponsibly handling (potential) client by immersing myself in their industry and linking the insights to my in-depth knowledge of platforms, content, and digital solutions

Karachi Division, Sindh, Pakistan

Act as solution architect connecting operators for voice / VOIP gateway with all 6 operators (Jazz, Warid, Zong, SCO, Ufone & Telenor)Lead contact for all 6 telecom operators (Telenor, Jazz, Warid, Ufone, SCO & Zong) . Designing & pioneering the VAS (Value Added Services) platform for AKNMTECH. VAS services including RBT, IVR & MT Charging mechanism from subscribers with operator.Manage in-house technology team for integration & deployment with operators (all five Telcos including PTCL) with their networks & systems design including E1, PRI, SIP TG, SMPP & SS7 integration with our data centresExperienced with hand on technology platforms like Microsoft Windows Server & Linux (centos & ubuntu), Infrastructure designing, networking protocols & other technology sack with proven record of successful implementation at all 6 telecom operator’s premises & etc.