Driven by a pursuit of perfection. My curiosity about how things work has always been a guiding force. Having a natural inclination to visualize the clear picture, blessed with common sense and the ability to read between the lines. Never settle for less-than-wow!Throughout my career, I've recognized myself in business management, product innovation, and project management. Product Innovation:I have a proven track record of transforming ideas into living products that deliver outstanding customer experiences scaling from small to enterprise segments. Crafting comprehensive roadmaps, natural problem-solving abilities, understanding of SDLC lifecycle, and vigilant eye on the latest technological trends.My achievements extend across a spectrum of SaaS, CpaaS & and PaaS platforms including indigenous development of a diverse array of mobile and web applications, CRM systems, Fintech middleware, Sales Force applications, Omni channel solutions (Meta platform), plentiful integrations with core and billing and moreProject Management:Vast experience in managing strategic, complex, and capital-intensive projects and portfolios within the dynamic landscapes of IT, Telecommunication, and banking. Well-versed with project charter, methodologies (Waterfall and Agile), people management, and business processes. Lead all phases of project planning till signoff guaranteed unequivocal success.Business Management:My track record is marked by the successful launch of startups and the establishment of operations from the ground up. My expertise extends to optimizing business operations, streamlining processes, leadership of high-performing teams, defining key strategies that bolster marketing, creating Sales Plans, insightful gap analyses, and creating creation of a best-in-class working environment that fosters organic growth and support for legal and regulatory affairs.
Exonstech
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Senior Program ManagerExonstech May 2023 - Present•Lead end-to-end programme & design effectively engaging with cross-functional partners•Develop detailed programme roadmaps, ensuring dependencies and risks are effectively managed.•Empower the unified design process, enabling scale, operationalizing and streamlining the work delivery, ensuring timelines, budgets, and quality benchmarks are met.•Define programme scope, objectives, and deliverables in collaboration with senior stakeholders.•Align programme outcomes with business strategies and customer expectations.•Engage with senior executives, regulatory bodies, and cross-functional teams to ensure programme success.•Drive alignment across multiple projects and teams, ensuring consistency and cohesion.•Ensure all programme activities comply with regulatory requirements, internal policies, and risk management frameworks.•Allocate and manage programme resources, including internal teams and third-party vendors.•Provide mentoring, coaching, and professional development opportunities
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Business Head - Enterprise SalesCequens Jul 2022 - May 2023Islāmābād, Pakistan- Established a new business from the ground up, creating successful customer experience and Sales function making sure all levels of teammates are directed on this purpose. - Devising a go-to-market strategy, improving customer engagement, and satisfaction, preventing any churn, and increasing the lifetime value of the existing customer base- Spearheaded cross-functional sales and other functional teams dispersed over the Middle East and Pakistan- Design and implement a strategic business plan that expands the CEQUENS customer base and ensures its presence gradually in the market- Identify and strategize market shifts, trends, and opportunities by being fully aware of new products and competition status- Responsible for truly understanding customers’ needs, identifying their growth opportunities, and helping them scale by creating upsell opportunities and connecting them to the sales team- Be a part of upper management and team working with local teams on setting strategy for the company going forward.- Optimized processes, monitored KPIs, ensured performance checks, adopted best practices, vendor selection and fostered a great work culture to achieve growth. -
Senior Product ManagerM3 Technologies Pakistan (Private) Limited Jul 2017 - Jul 2022Pakistan- Conduct market research, competitive analysis, and gather customer feedback to identify and prioritize product enhancements and new features- Responsible for end-to-end ideation and launch of new enterprise software systems and system integration projects across telecom, IT, banking, and insurance sectors- Collaborate with stakeholders to align the product strategy with business objectives and ensure a clear product roadmap- Break down the product roadmap into manageable milestones and prioritize features and initiatives based on value, urgency, and resource availability- Collaborate with development teams to estimate effort and plan sprints and releases- Serve as the product owner in an Agile/Scrum development environment, working closely with Senior technology and development teams to ensure successful delivery of product increments- Manage and prioritize user stories, create wireframes, and define acceptance criteria for development tasks- Work closely with UX/UI designers to ensure a user-centric design approach and a seamless user experience throughout the platform- Conduct usability testing, gather user feedback, and iterate on designs to improve the product's usability and user satisfaction- Collaborate with stakeholders, including executives, sales, marketing, and customer support, to understand their needs, gather requirements, and align product priorities- Regularly communicate product updates, progress, and plans to stakeholders, ensuring transparency and managing expectations- Plan and execute successful product launches, along with marketing collaterals with marketing and sales teams to drive product awareness and adoption -
Senior Project ManagerM3 Technologies Pakistan (Private) Limited Jul 2013 - Jun 2017Pakistan- Manage the overall project portfolio. Plan different stages of the project like scoping, Project plan, timelines & budgeting & kick-off with respect to the market research, and effort estimation.- Monitoring & and controlling projects, change management within terms of specifications and meeting timelines within the budget.- Set up a clear briefing for the internal teams to come up with a solid strategy. Scoping new assignments: providing estimates and expertise for how to handle projects in equal parts.- Responsibly handling (potential) client by immersing myself in their industry and linking the insights to my in-depth knowledge of platforms, content, and digital solutions- Build and maintain strong and effective relationships with all other related departments and units to ensure the successful completion of ongoing projects within the defined time frame- Prepare presentations, software requirement documents, functional specification documents, risk registry involving all relevant stakeholders, and ensure technical feasibility- Perform risk management to minimize/mitigate project risks with the support of the Project Portfolio Manager- Lead in liaising with all divisions in order to set up new projects (i.e., critical path, milestones, project organization, budget, resources, etc.)- Expert in understanding and confirming all contractual (commercial and technical) requirements of the project - Coordinate internal resources and third parties/vendors for the flawless execution of projects- Manage project procurement with the support of the procurement and finance Dept.- Target repeat business from existing customers without a bidding process through good business relationships and quality of work -
Project ManagerM3 Technologies Pakistan (Private) Limited Jul 2010 - Jun 2013PakistanPlan different stages of the project like scoping, Project plan, timelines & budgeting & kick-off with respect to the market research & effort estimation.Monitoring & controlling projects, change management within terms of specifications & meeting timelines within the budget.Set up a clear briefing for the internal teams to come up with a solid strategy. Scoping new assignments: providing estimates and expertise for how to handle projects in equal parts.As an Account Manager, successfully maintaining and growing the business on boarding new clientsResponsibly handling (potential) client by immersing myself in their industry and linking the insights to my in-depth knowledge of platforms, content, and digital solutions -
Assistant Manager - TelecomAkn Messaging Technologies Bhd May 2007 - Jul 2010Karachi Division, Sindh, PakistanAct as solution architect connecting operators for voice / VOIP gateway with all 6 operators (Jazz, Warid, Zong, SCO, Ufone & Telenor)Lead contact for all 6 telecom operators (Telenor, Jazz, Warid, Ufone, SCO & Zong) . Designing & pioneering the VAS (Value Added Services) platform for AKNMTECH. VAS services including RBT, IVR & MT Charging mechanism from subscribers with operator.Manage in-house technology team for integration & deployment with operators (all five Telcos including PTCL) with their networks & systems design including E1, PRI, SIP TG, SMPP & SS7 integration with our data centresExperienced with hand on technology platforms like Microsoft Windows Server & Linux (centos & ubuntu), Infrastructure designing, networking protocols & other technology sack with proven record of successful implementation at all 6 telecom operator’s premises & etc.
Muhammad Ahmed Education Details
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Computer System Engineering
Frequently Asked Questions about Muhammad Ahmed
What company does Muhammad Ahmed work for?
Muhammad Ahmed works for Exonstech
What is Muhammad Ahmed's role at the current company?
Muhammad Ahmed's current role is Product & Project Management Specialist | Digital Transformation | Communication Expert | CX.
What schools did Muhammad Ahmed attend?
Muhammad Ahmed attended Hamdard University.
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