• Leading a team of (8)eight resources in Karachi with the overall headcount of 3,500 employees.• Manage employee onboarding and offboarding processes, ensuring a smooth transition for new hires and departing employees.• Manage all employee relations matters, managing grievance and misconduct claims in accordance with the company policy, including end to end investigations.• Conduct remuneration benchmarking, and advise on strategies and practices for allowances and incentives across the company.• Implemented HR tools such as ICIMS & Workday as per company's requirement.• Provide guidance and support to managers and employees on HR-related matters, including performance management, disciplinary actions, and conflict resolution.• Develop and maintain employment related policies and procedures, and ensure their consistent implementation across the organization.• Manage the allocation of HR budgets.• Provides support and guidance to HR team when complex, specialized, and sensitive questions and issues arise.• Monitors departmental performance, identifying and facilitating opportunities to increase productivity and efficiency.

• Ensure all HR systems comply with any audit requirements.• Prepare monthly HR dashboards about team's overall service delivery.• Managing changes in payroll on a monthly basis and conducting audit before processing.• Resolves employee questions and problems by interpreting benefit policies and procedures.• Handling EOBI and Social Security matters for all the respective population.• Managing life/health insurance for all the respective population including contract renewals.• Worked on automation of HR processes to provide easy & effective solutions to employees.• Investigate and fix complex employee issues that impact management and business decisions.• Participated in compensation survey on IT industry with Mercer & EY respectively.• Run HR audit time to time to ensure data uniformity.

• Managing end-to-end recruitment process of support functions.• Provide support, advice, coaching, and counsel to managers and employees on HR initiatives.• Develop reports and detailed analysis on employee’s attrition, benefits and other need based scenarios.• Conducts exit interviews, summarizes findings, and discuss trends and concerns with senior management.• Participated in compensation survey on IT industry with Mercer & EY respectively. • Worked on automation of HR processes to provide easy & effective solutions to employees. • Arrange employee engagement events on a quarterly basis.• Investigate issues of harassment, discrimination or other inappropriate behavior.• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.• Visits Offsite Company premises to maintain employee relations through proactive contact with employees.• Serving as a link between management and employees by handling their concerns and helping resolve work-related problems.

• Maintains human resource information system records and compiles reports from the database.• Responsible for human resources services, including orientation, on-boarding, benefits administration, records management and employee relations.• Conducts orientation sessions for new employees to explain HR policies, compensation and benefits programs.• Issuing of letters with respect to employee’s life cycle, including appointment/confirmation/ promotion/transfer letters etc. • Managing health insurance of more than 2,000 employees including endorsements, claims and hospital/vendor disputes.• Managing complete life cycle of more than 500 employees including Executives till Senior Managers.• Conducting sessions with employees in line with the disciplinary policy and correction process of the company.• Assists in the development and implementation of HR policies and procedures.• Process payroll information of new employees in an accurate and timely manner. Provides backup support to finance and payroll teams to maintain the payroll database.• Provides day-to-day benefits administration services. Advise employees on eligibility for insurance and other benefits. Develops and schedules, benefits orientations and other benefits training.

• On-board new hires and maintain new and existing employee’s records in Human Resource Information System (HRIS - Portal).• Responsible for completion of all documentation and correspondence prior to the starting date of new employees.• Maintains Employees Files and Records in Compliance with all Laws and assures Completeness of Files.• Process PF Loan, Salary Advance and Medical Claims.• Screening Resumes and conducting Phone Interviews.• Resolve employee concern related to their leaves, benefits and compensation.• Maintain Attrition Report of Separated Employees.• Responsible for overall HR Administration including filing and scanning of all HR related documents.

• Frontline Teller job providing banking transactions for bank customers.• Responsible for monitoring ATM machine on daily basis.• Settled ATM claims of M-Net and 1-Link Customers.• Cash Payment and Cash Receiving.• Perform specialized tasks such as preparing Demand Draft, Pay-Orders, Call Deposits, and Travellers Cheque etc.• Prepare daily State Bank report of cash in hand at day end, responsible for prepare ATM fact-sheet and General Ledger on daily basis as per banks procedures.• Record all transactions promptly, accurately and in compliance with Bank Procedures.• Educate customers about bank services.• Foreign Remittances through Express money, Money gram and with other sources.• Promote the sale of bank products and cross-sell existing bank services to customers.