Managing complex large-scale business initiatives and projects related to Business processes compliance and regulatory, new products and leads to Digital Transformation. Defining project objectives, project scope, roles & responsibilities, and resource requirements along with managing resource availability & allocation for both internal and external stakeholders. Possess extensive knowledge of modern process improvement & business excellence techniques integrated with robotic process automation, digitalization and performance management. Demonstrate excellence with the help of data analytics, analyzing both product lines and the overall compliance of the business process with regards to data techniques and data quality in accordance to policy regulations. Business Analytics reports with regards to Business performance and to analyze the compliance and Risk related to business process and Data. Develop a set of reports and dashboards to be available for professional support to end-users. Conducts risk assessment, which involves analyzing risks as well as identifying, describing and estimate the risks affecting the organization quality & compliance.

 Delivery of weekly and monthly reports using Teradata, SQL, Oracle Toad based on defined KPI’s.  Data Analytics techniques to ensure that all quality checklist are met with respect to audit point. Identify business trends utilizing real data, compile analysis reports that are delivered and then follow-up on all results. Analyzing data to draw business-relevant conclusions and in data visualization techniques and tools. Maintains report with regulatory personnel by arranging continuing contacts; resolving concerns. Communicates with internal and external data providers to ensure consistency, standardization and timeliness of information provided for reporting and analysis purposes. Develop a set of reports and dashboards using various tools such as Power BI to be available for professional support to end-users. Prepare Monthly reports and dashboards for executive management in order to ensure the highest possible level of knowledge and efficient usage of the compliance. Adhere to relevant policies, procedures and standards in order to achieve quality and compliance of solution and services. Also responsible of Business Analytics reports with regards to Business performance and to analyze the compliance and Risk related to Data, Develop a set of reports and dashboards to be available for professional support to end-users. Expertise in various tools as Power BI, Teradata, SQL and Oracle Toad. Support the implementation of an effective risk management, compliance and internal control framework within the functions. Provide support to ensure risks, regulatory requirements and controls are being managed appropriately in a proactive, risk based and disciplined manner.

 Refer unresolved customer grievances or special requests to designated departments for further investigation. Provide customer with proper guidelines regarding services offered and ensure maximum customer satisfaction. Ensuring the work assigned is completed within TAT & quality. Oversee the day-to-day operations of the warehouse, including order tracking, operations, facility management and customer service. Work closely with senior management to upsell/cross sell existing customers and close business with major prospects. Responsible for weekly and monthly reports based on defined KPI’s and ensure all quality checklist are met with respect to scope. Resolve Technical Queries and Deviation Requests. Ensuring cost effective and efficient practice in accordance with company objectives, policies/procedures. Maintain system information regarding all operational activities. Create and maintain technical documentation for various systems, services and business processes including databases and reporting.

 Liaising with internal departments to ensure client needs are fulfilled effectively. Refer unresolved customer grievances or special requests to designated departments for further investigation. Provide customer with proper guidelines regarding services offered and ensure maximum customer satisfaction. Create customer value by identifying linkages between specific customer requests and inquiries and available resources, and services by cross-informing to both spoken and unspoken needs. Updating the CRM and ensuring account managers are aware of changes within clients.

 Headhunting Identifying potential leads (candidates) for assigned/targeted Job roles. Conducting telephonic interviews with potential employees to assess their skills and work experience. Developing a good understanding of client companies, their industry, what they do and their work culture and environment. Completing a search of the candidate database to find the right person for the employer’s vacancy. Advertising vacancies appropriately by drafting and placing adverts in a wide range of media (websites etc.) Regularly review recruitment policies to ensure effectiveness of selection techniques and also gave and prepare training to new consultants.

Have experienced and gained knowledge in mainly Revenue/Billing and Finance. During work experience remain Involved in major functions and responsibilities of revenue and finance department. Involved in the composition of salary for employees, Maintain collection report, Maintain accounts and involved in all activities related to accounts. Also perform bank reconciliation task and maintain BRC, Maintain revenue account and also involved in the Preparation of Ledgers/Accounts.