Supervised overall branch operations with a team of eight persons at branch levelAllocated targets to each staff member and monitored their progressStimulated and developed positive morale that lead to higher productivity Ensured best in class customer service standards by providing satisfactory banking servicesHandled administrative and branch’s premises issuesFormulated and implemented strategies for branch operationsMobilized fresh low cost deposits to keep the branch in profitable positionDealt with compliance and internal/external audit departmentsManaged and trained individualsForecasted and prepared branch's annual budget

Made the branch into profitable unit within first five months of its commencementAwarded recognition by group head as a result of over achieving deposit targets in first six months by 50% (1.5 M CAD)Ensured best in class customer service standards by providing satisfactory banking servicesHandled administrative and branch’s premises issuesPerformed duties of a floor managerDealt with customer inquiries and complaints