Leading carrier prospecting, engagement and platform / network onboarding; driver training and deployment; incident management; incentive plan development and deployment; alternative supply sourcing; carrier experience management; supply-side product intake and deployment.

Lead business-wide initiative to develop an enterprise-wide technology solution with integrated modules for sales / CRM, operational workflow management, performance management, inventory / procurement management and finance. Worked closely with multiple software houses and technology advisors as well as executive management to build and stress-test product. Worked with IP experts and other advisors to explore opportunities for sale / deployment of product as a SaaS solution for network dealerships in Thailand and South Korea.

Sourcing of material inputs such as cotton and polyester from a range of vendors in Pakistan and globally; negotiation of fixed and spot contracts, including risk management through tailored commodity derivatives; management of warehousing and in-bound transport (seaport-originated and domestic) to minimize holding costs and enable JIT production.

Customer journey mapping and optimization; engagement channel development / implementation; establishment of dedicated, tech-enabled call support; development, collation and tracking of customer-level KPIs for corporate and public sector clients; establishment of survey groups and a panel for co-creation of customer experiences for key accounts.

Equity trader. Research, fundamental and technical analysis with macro-economic overlays. Sector expertise in financial institutions, insurance and REITs.