Muhammad Aidil Email and Phone Number

I am an enthusiastic, self-motivated, reliable, responsible, and hard-working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using my own initiative. I am able to work well under pressure and adhere to strict deadlines.Motivated and experienced first-line customer service and support specialist with over eight years of work put into tech support, troubleshooting, and customer satisfaction. Experienced with Omeyo and Freshdesk. Excellent track record in providing excellent support service. 3 years in Operation and Tech Support to support merchants and customers with requests or questions via e-mail or phone, such as payment transactions, integration errors during customer payments, settlement reports, and so on. DRI for Phone Calls, which handles and manages all incoming queries and complaints by phone and resolves the issue on the spot.SME for Boost payment channel, with weekly and monthly reporting requirements. Collaborated and communicated with internal departments (IT team, Business Development team, Finance team, and even management) in order to obtain clearance for some circumstances. This is to create an effective process for dealing with both merchant and technical difficulties, as well as to brief the relevant department to accomplish the task. Helps with different aspects of financial system administration, such as system configuration, security, access, updates, and testing. The ability to undertake system testing. Assist with project go-live operations such as production verification testing. Contributes to a work atmosphere that fosters awareness about, respect for, and the development of abilities to interact with people from diverse cultures or backgrounds. Assist the team with the most challenging questions and contribute to their understanding of complicated topics, particularly integration.