Muhammad Akber Paracha

Muhammad Akber Paracha Email and Phone Number

Digitization | Strategic Planner | Standardization | Contact Center Specialist | Process Automation | Process Re-engineering | SAP | Quality Specialist @ K-Electric
Muhammad Akber Paracha's Location
Karāchi, Sindh, Pakistan, Pakistan
Muhammad Akber Paracha's Contact Details

Muhammad Akber Paracha personal email

About Muhammad Akber Paracha

Vast career in Customer Services and Contact Center Management, been associated with multiple organizations and worked in different roles - Manager Contact Center, Branch Incharge, Manager Quality and Manager Process and StandardizationSuccessfully revamped Queue management System, Launched Whatsapp services for organization, Part of Core team in mobile appRe-engineered multiple processes to reduce serving timeAligned KPIs for better customer experienceWorkaholic and focused individual with abilities to manage team and deliver timely projects.

Muhammad Akber Paracha's Current Company Details
K-Electric

K-Electric

View
Digitization | Strategic Planner | Standardization | Contact Center Specialist | Process Automation | Process Re-engineering | SAP | Quality Specialist
Muhammad Akber Paracha Work Experience Details
  • K-Electric
    Deputy General Manager - Strategy Lead Cec
    K-Electric Sep 2023 - Present
    Karāchi, Sindh, Pakistan
    View
  • K-Electric
    Manager Standardization And Process Improvement
    K-Electric Oct 2019 - Sep 2023
    Karachi
    Part of core team to launch Whatsapp ServicesSuccessfully deployed Queue Management SystemMultiple Processes re-engineered to reduce serving time
    View
  • K-Electric
    Manager Customer Contact Center
    K-Electric Jan 2018 - Oct 2019
    Karachi
    Successfully revamped IVR services based on Smart IVR logicDeployment of Safety desk in Contact Center to manage safety callsConcept of 360 services introduced in contact center to offer all services through contact centerConcept of recognition - Monthly Awards systemCentralized PSM accessible for all
    View
  • K-Electric
    Deputy Manager
    K-Electric Jan 2017 - Jan 2018
    Karachi
    Responsibility of this position is to manage Business center and report to Clustet manager.Ensure all KPIs are being achievedTeam managementSmooth Operations within CX centers
    View
  • K-Electric
    Assistant Manager - Non Technical
    K-Electric Jan 2013 - Dec 2016
    Manage Operations in Experience centerManage teamStakeholder managementHandling escalations
  • Tpl Trakker Ltd.
    Assistant Manager Shared Services
    Tpl Trakker Ltd. Apr 2012 - Dec 2012
    Position was responsible to manage retail recoveries and after sale services through outbound campaigns by BPO model - TRG. 30+ agents were reporting to this position directly.
    View
  • Tpl Trakker Ltd.
    Assistant Manager Customer Supprt
    Tpl Trakker Ltd. Jul 2010 - Apr 2012
    It was one of the best experience that helped me in learning Team buliding and Campaign handling. Motivating team to get the best out of them and to give confidence to face the challenges. We have different campaigns to handle with customer excellence in mind.
    View
  • Tpl Trakker Ltd.
    Supervisor Customer Support
    Tpl Trakker Ltd. Jan 2009 - Jun 2010
    Welcome callsAfter sale servicesComplaint handlingAuditsSupport to Operations
    View
  • Tpl Trakker Ltd.
    Contact Center Agent
    Tpl Trakker Ltd. Jan 2006 - Dec 2008
    View

Muhammad Akber Paracha Skills

Team Management Call Center Operations Management Team Leadership Team Building Teamwork Project Planning Fleet Management Customer Satisfaction Key Account Management Customer Service Crm Call Centers Microsoft Office Performance Management Leadership System Administration Data Analysis Logistics Microsoft Excel Strategic Planning Business Development Coaching Human Resources Management Negotiation Quality Assurance Sales Operations Training Troubleshooting Customer Relationship Management

Muhammad Akber Paracha Education Details

Frequently Asked Questions about Muhammad Akber Paracha

What company does Muhammad Akber Paracha work for?

Muhammad Akber Paracha works for K-Electric

What is Muhammad Akber Paracha's role at the current company?

Muhammad Akber Paracha's current role is Digitization | Strategic Planner | Standardization | Contact Center Specialist | Process Automation | Process Re-engineering | SAP | Quality Specialist.

What is Muhammad Akber Paracha's email address?

Muhammad Akber Paracha's email address is ak****@****ail.com

What schools did Muhammad Akber Paracha attend?

Muhammad Akber Paracha attended Paf-Karachi Institute Of Economics & Technology, Pimsat, Sir Syed University Of Engineering And Technology, Bahria Foundation College, Central Model High School.

What skills is Muhammad Akber Paracha known for?

Muhammad Akber Paracha has skills like Team Management, Call Center, Operations Management, Team Leadership, Team Building, Teamwork, Project Planning, Fleet Management, Customer Satisfaction, Key Account Management, Customer Service, Crm.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.