I would describe myself as a positive and results-driven individual who has an impressive track record as acustomer services advisor. My work at my present employer has not only equipped me with all thenecessary skills required to form successful relationships with customers, but has also shown me how tomake them feel valued. Right now as someone who is endowed with a strategic mindset, focus, personaldrive and enthusiasm, I feel I would make a superb addition to your existing workforce. In my opinion good customer service is the lifeblood of any business, and is vital in building a reputation,keeping your customers happy and getting them to come back. As a courteous, knowledgeable andsupportive individual, I am able to respond to all customer’s queries or complaints in a timely manner. Iwould also like to say that I never make assumptions about what the customers wants, always listen tothem and go that extra mile to understanding their problem or needs. Some of my strongest points are: Being a patient and informative person. Taking a keen personal interest and ownership of all cases and seeing them through from start tofinish. Being in control at all times and remaining cool, calm & collected with irate or abusive customers. Always smiling and maintaining good posture, even when communicating via the phone.