Muhammad Akram is a Team Leader at Lowell.
-
Team LeaderLowell Jul 2018 - PresentLeeds, England, United KingdomLowell Financial is a leader in debt recovery with 3.5million customers, 4,000 employees, and annual revenues in the region of hundreds of millions.• Leading teams of >25 people to deliver incredible first-contact service• Monitoring and managing team moral, guiding them towards KPIs and goals set by Lowell for the financial quarter• Developing my team by creating training plans and understanding their individual goals• Working with HR departments and taking lead on managing individuals, includinginvestigations and disciplinaries in line with company guidelines• Assessing team performance against KPIs and creating continuous improvement plans to coach individuals struggling to fulfil their responsibilities• Carrying out quality assurance audits to ensure consistency and quality across the end- to-end customer management lifecycle• Working alongside other departmental managers to create plans on achieving business targets and goals• Ensure compliance with regulatory requirements and company policies throughout the debt recovery process• Creating and implementing training documents to train new and existing staff members to help team members provide great outcomes for our customers• Motivate staff members using incentives at times to help them perform at high levels and remain efficient• Assisting with the hiring and training of new employees • Championing clear communication by relaying company messages, checking for understanding, and actively providing feedback to the Operations Manager • Leading by example by being an advocate of the Lowell Group Behaviours, and actively working within the ethos they set and encouraging my team to follow.
Frequently Asked Questions about Muhammad Akram
What company does Muhammad Akram work for?
Muhammad Akram works for Lowell
What is Muhammad Akram's role at the current company?
Muhammad Akram's current role is Team Leader.
Who are Muhammad Akram's colleagues?
Muhammad Akram's colleagues are Nicola Sutcliffe, Marina Nisinov, Patrick Adsboel Nielsen, Noveed Akhtar, Lindsey Barszczak Int.dip (Grc), Kavitha Kasiviswanathan, Jeanette Marsteintrædet.
Not the Muhammad Akram you were looking for?
-
2tavi-port.nhs.uk, royaltechnologiescorp.com
1 1616498XXXX
-
Muhammad Akram
Master Trainer | Learning Advocate | Educator And Researcher In Computing And AiUnited Kingdom -
Muhammad Akram
Carbon Capture And Utilisation Theme Leader At University Of SheffieldGreater Sheffield Area1sheffield.ac.uk -
Muhammad Akram
Health Workforce Solutions | Accessible Clinical Education & Mentorship | Personal Development | Primary CareStanford Le Hope -
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial