Muhammad Al Amin Bin Halim Email and Phone Number

With a fresh Bachelor's degree in Computer/Information Technology Administration and Management from Universiti Kuala Lumpur, my most recent role as a Service Desk Intern at Getronics has honed my expertise in technical support and problem-solving. My core competencies lie in troubleshooting, managing service tickets, and providing first-line assistance, utilizing tools like ServiceNow to streamline IT support processes.During my tenure at Getronics, our team successfully managed and resolved a variety of service tickets, ensuring adherence to SLAs and enhancing user satisfaction. With certifications in Google Project Management and Agile methodologies, I've developed a keen understanding of efficient project initiation and execution. My goal is to contribute to a forward-thinking organization by bringing diverse technical insights and a collaborative approach to IT challenges.