Muhammad Ali Email and Phone Number

• Assisting staff with queries relating to hardware, networks, phone systems, server and other IT related queries• Communicate with Oakray’s external IT company • Provide remote support and onsite support when required.• Setting up desktop computing equipment, mobile phones, laptops, training facilities and conference calls• Offering printer support• Assist and support the Systems Administrator for various systems and processes including Microsoft 365, Oakray bespoke products, Building Access Control System, CCTV System etc.• Liaise with external partners / suppliers when required • Participating in IT projects• Any other duties as reasonably requested

• Explaining Vodafone products, services and deals to customers. • Processing sales whilst adhering to company procedures and policies.• Helping customers to set up products (Phones & Tablets).• Ensuring customers are given correct and relevant information and allowing them to make an informed decision.• Meeting individual and business KPIs.• Assisting seniors with sales and stock takes.

• Installed softwares such as Xero, Receipt Bank and Online Banking for clients on their tablets/phones and gave simple instructions on how to use them.• Assisted clients with any IT related queries on Xero (logging in, uploading documents, downloading reports).• Maintained the client database on both Excel and Tax Calc.• Set up new clients on the system and Xero.• Requested for Accounting and Tax Records.• Sorted and filed all correspondence for both the practice and the clients.• General administration when required – scanned and shredded sensitive data.• Regular troubleshooting and updating office device and peripherals.• Troubleshooting Printers and Fax machines.