Spades Consultants includes the following projects under its umbrellaSpades CateringSpades Digital MarketingSpades Real EstateSpades Aviaries

Spades Real Estate provides various prospects for different clientsLand Sale and PurchaseReal Estate InvestmentLuxurious Apartment and VillasROI based proposals for Investors

Spades Catering is a premium Cafeteria Brand for schools and colleges. Our mission is to provide quality food items to the students and play our part in making Pakistan Healthy and Strong

Spades Digital Marketing provides social media marketing, and lead generation for various businesses.

Spades Aviaries is a Parrot Breeding Farm. We provide parrots of all kinds and ages. We also provide consultancy and management for new parrot breeding farm startups

• Carrying out effective marketing strategies to increase the company's profit• Maintaining knowledge of latest marketing tools, strategies and technology for having competitive edge• Managing and analyzing the organization's e-commerce business efforts• Planning of organization's advertising and promotion activities including print, electronic and direct email outlets• Evaluation of market reaction to our advertising programs, merchandising policy, and product formulation to ensure the timely adjustment of marketing strategy and plans to meet changing market requirements• Conducting business to business transactions through our website and meeting with high officials of leading brands of Pakistan• Interaction with web development team for updating new deals in accordance with the design and website marketing plans• Prepare and demonstrate presentations of various marketing strategies to the CEO• Heading recruitment and supervision of the marketing team• See to it that all the online transactions are carried out according to the rules decided by the government• Meetings with the major brands for successful campaign management ensuring the company has to offer new deals, products and services each day• Process automation with the purpose to reduce overall company money leakage and increasing profits through smart work and vigilance• Policies and standard operating procedure development for the marketing department• Customer loyalty management by getting in touch with the customers and providing the experience of a life time keeping the element of surprise alongside anticipation of customer’s expectation• Customer relationship management according to the strategy of managing organization's interactions with customers• Customer value management to manage each customer relationship to achieve maximum lifetime profit from the entire customer base

Daily Meetings in order to discuss the latest updates regarding quality standards and company productsTo provide high class customer services by ensuring that the assigned team of call center agents delivers its best in every manner, i.e. discipline, ownership & hard work.Entertaining hyper and high profile customers and resolving their problems keeping customer loyalty in mindTo recognize and enhance individual and team competencies, identify individual training needs and areas of development and to effectively groom CSRs for better performance.To achieve assigned quantitative & qualitative targets through effective liaison and interaction with the team and other associated sectionsTo efficiently resolve or follow-up with concerned to resolve the escalated issues/complaints without letting any single customer / staff annoyance instance to take placeSharing hourly reports and statistics regarding service levels and officer performanceManaging and leading 25-50 officers on daily basisIndividual analysis of all team members and recommendation of different trainings and counseling sessions.To achieve and master the desired level of knowledge base and effectively coach the assigned teams on all policies, procedures, promotions, products, value added services, Customer Handling Standards and Operating Procedures. To coach CSRs on their weak areas and to ensure they improve gradually.To present/implement ideas for achieving FCR through Call Center and to bring innovation in Call Center operationsTo create a service oriented environment and provide sustainable floor supervision by actively managing the CSRs in the block and by organizing/ attending regular shift meetings in liaison with assistant manager and managers.

Worked as Management Trainee Officer in Quetta Textile Mills head office and production unit• Main duty was to make staff shift based roster and leave management • Worked in spinning, weaving and finishing units • Working included coordination with various Universities for internships and study based visits