Hello! I’m Muhammad Aliyu Ibrahim, a results-driven professional passionate about providing seamless administrative support, excellent customer service, and efficient data management. With experience across administrative, field operations, and virtual assistance roles, I excel in task organization, project coordination, and building strong stakeholder relationships.In my most recent role as an Administrative Assistant & Customer Service Representative at Gadzama and Sons Supermarket, I managed customer interactions, processed orders, handled financial reports, and supported senior leadership with scheduling and coordination. My efforts contributed to improved efficiency and increased customer satisfaction. Previously, I also served in the humanitarian sector with New Incentives. I managed field data collection, led a team of 15 Field Officers, and coordinated virtual meetings, contributing to Public Health Optimization.Core Skills:Administrative Support: Skilled in managing schedules, tracking expenses, handling invoicing, and general administrative tasks.Data Management & Analysis: Proficient in data entry, project coordination, and reporting, with a strong command of Google Sheets, Excel, Power BI, and ODK-based apps.Customer Service: Experienced in handling customer inquiries, order processing, and resolving issues through multiple channels (phone, email, in-person).Project & Team Management: Strong leadership, team spirit, and stakeholder engagement skills honed through supervising teams and ensuring smooth workflows.Virtual Assistance & Tech Tools: Expertise in tools like Asana, Trello, ClickUp, Calendly, Airtable, and Expensify, enabling efficient remote support for clients.Certifications & Education:Certified Virtual Assistant (ALX, 2024)IBM SkillsBuild Graduate: Introduction to Data Concepts (MDL-215) & Data Science in Our World (MDL-216)M.Sc. Environmental Biology (Ongoing), Kaduna State UniversityB.Sc. Biological Sciences (2019), Kaduna State UniversityI’m fluent in English, Hausa, and Arabic and enjoy working in diverse environments that challenge my skills in problem-solving, time management, and stakeholder engagement. I’m looking forward to connecting with other professionals and exploring new opportunities to leverage my skills in administrative and customer support.
Famaks British Schools Kaduna
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Administrative AssistantFamaks British Schools Kaduna
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TeacherKaduna State Teacher'S Service Board May 2022 - PresentKaduna, Kaduna State, NigeriaHead of Department (Sciences)Biological Science Teacher
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Administrative Assistant/Customer ServiceGadzama And Sons Supermarket Jun 2023 - Aug 2024Kaduna, Kaduna State, NigeriaCustomer Service:Handled customer inquiries and complaints through phone, email, and in-store interactions.Managed order processing and ensured timely delivery and accurate order fulfillment.Provided exceptional customer experiences, maintaining a high standard of professional conduct.Administrative Support:Maintained accurate records and receipts for transactions and company operations.Managed the payment of taxes and utility bills on behalf of the company.Assisted in expense tracking and reporting, ensuring confidential handling of financial data.Contact Center Management:Operated within the customer service contact center, managing a high volume of calls and ensuring efficient communication between the company and its clients.Used phone etiquette and professional standards to represent the company in a positive manner.Order Management:Processed customer orders, monitored inventory levels, and coordinated with supply teams for smooth operations.Ensured timely updates on order statuses and handled returns or exchanges efficiently.Multi-tasking & Communication:Acted as a skilled multi-tasker, balancing customer service duties with administrative responsibilities.Demonstrated strong interpersonal and communication skills in dealing with both internal staff and external customers.Data & Confidentiality:Employed statistical tools to analyze customer data and feedback, contributing to business decisions.Maintained confidentiality in all business transactions and sensitive information.Expense & Utility Management:Managed company expenses, prepared monthly reports, and ensured timely payments of utility bills.Kept accurate records of all transactions, enhancing financial transparency for the business.
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Assistant Field ManagerNew Incentives Mar 2024 - Jul 2024Kaduna, Kaduna State, Nigeria- Managed a team of 15 field officers, ensuring operational efficiency and timely project execution.- Coordinated social programs aimed at reducing infant mortality rates through vaccination campaigns.- Delivered virtual and on-field administrative support, including data collection, analysis, and reporting. -
Field OfficerNew Incentives Sep 2023 - Mar 2024Kaduna, Kaduna State, Nigeria- Efficiently collected and accurately entered caregiver data into the organization's database to ensure data integrity and accessibility using the ODK-based app- Meticulously monitored immunization activities in clinics, ensuring adherence to protocols, and submitted comprehensive weekly reports to inform program evaluation and decision-making- Managed the timely disbursement of cash incentives to eligible caregivers following each immunization visit, ensuring compliance with program guidelines and promoting caregiver adherence- Implemented a robust tracking system to monitor caregiver immunization visits, ensuring that all individuals received the necessary immunization doses and completed the immunization course
Muhammad Aliyu Ibrahim Education Details
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Environmental Biology -
Biology/Biological Sciences, General
Frequently Asked Questions about Muhammad Aliyu Ibrahim
What company does Muhammad Aliyu Ibrahim work for?
Muhammad Aliyu Ibrahim works for Famaks British Schools Kaduna
What is Muhammad Aliyu Ibrahim's role at the current company?
Muhammad Aliyu Ibrahim's current role is Administrative Assistant.
What schools did Muhammad Aliyu Ibrahim attend?
Muhammad Aliyu Ibrahim attended Kaduna State University, Kaduna State University.
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