Muhammad Althaf Email & Phone Number

Karnataka, India

Mangaluru, Karnataka, India

▪ Supervise a team of customer service representative to ensure they comply with company guidelines and that they are informed about changes in company’s products & services. ▪ Monitor & review calls or other correspondence between representatives and customers while collecting data to prepare reports on customer complaints or inquiries. ▪ Formulate monthly reports on team performance whilst preparing knowledge-based documents such as summaries & responses to frequently asked questions. ▪ Monitored all pre-operations activity to ensure timely air side readiness and also GHA handling for safe operations whilst keeping red cap informed for all activities or challenges. ▪ Ensured timely presence of all ramp equipment required to handle an aircraft for safe air side operations. ▪ Engaged with customers at airport counters including ticketing counter & check-in counter & solved their queries with a smile. ▪ Profiled customers at check-in, briefed them on DG regulations and security banned articles in checked or hand baggage. ▪ Accepted registered baggage for checking of any visible damage and get LRT signed while informing customer about the liability and charge excess baggage (in case of exceeding normal baggage allowance). ▪ Coordinated to connect customers, their location on premises and take advise/instruction from red cap, duty manager if flight has to be delayed to accept them. ▪ Handled announcement of boarding, updating of FIDs, attending queries of customers, reconciliation of checked in customers at the boarding gates. ▪ Carried out gate boarding functions like zone wise boarding, BGR and manual boarding in case of systems down. ▪ Reported to the superiors about occurrences, events, violations & acts that may affect safety, security & company reputation.

Mangaluru, Karnataka, India

•Transferred cargo between planes with proper examination of loading cargo onto & off the aircrafts. • Designed an appropriate load plan based on cargo quantity & weight while using computers & charts to calculate compartmental load weight to finalize the load plan.• Ensured all cargo is secured during the loading to reduce any risk of shifting during flight. • Assisted & advised customers on variety of travel options based on customer requirements & budgetary allowance and converted that into reservations by processing payments & sending confirmations to customer. • Provided Support to customers by helping them to plan travel itineraries to sell & promote reservations services and also helped customers who may need to amend or cancel reservation. • Managed the availability of Accommodations or Transportation on the distrust/delay flights.• Implemented innovative procedures to support immediate business needs, train and shadow new employees (CSA) while maintaining the process needed to meet airline specific SLAs & SOPs.• Assembled, ruminated and formatted data, information and statistics as well as generated standard reports as required by using Microsoft office or appropriate software and application. •Ensured that the frequent flyer programs of the airlines are professionally handled.• Conducted boarding announcements and manage the boarding process, upgrades and downgrades, stand by list, reconciliation of passenger numbers with aircraft documents prior to departure.• Maintained proper communication with the supervisor, develop teamwork to have smooth handling & coordination with colleagues in various areas.

Mangaluru, Karnataka, India

Bachelor Of Computer Application

Bachelor Of Computer Application, Computer Software And Media Applications

Bca, Computer Software And Media Applications