As Senior Executive, IT o Installing and configuring computer hardware, software, systems, networks, printers, and scanners.o Monitoring, configuring, and maintaining computer systems (Windows, Mac, and Linux)o Responding in a timely manner to internal and external services issues and requests via ticketing system (Freshdesk Software).o Providing technical support when required.o Perform onboarding & offboarding related tasks. (Setting up/Disable Microsoft Local Account windows for user PC)o Repairing and replacing equipment when required and liaising with vendors related to IT assets, repairs & replacements.o As Administrator of Microsoft 365 for grant/disable user access.o Preparing and Updating Management Information System (MIS) Policy regularly to ensure compliance is up-to-date and risk is minimal.o As Administrator of Antivirus software (Avast), settings antivirus to user PC, Handphone and manage the console Antivirus for protection from attacks.o Cloud Administrator, managing purchasing cloud services, monitoring security alerts and threats from cloud server (Ali Baba Cloud)o Ad-hoc projects and tasks assigned by HOD.

As Executive, IT Project Management.o Managing project development from start to end.o Planning, organizing, tracking work schedule to ensure all project datelines are delivered on time.o Coordinating and overseeing local developers and Beijing developers and ensure projects are carried out as per schedule.o Communicating and liaising with clients to clarify requirements of the project.o Drafting and submitting budget proposals and recommending subsequent budget changes when necessary.o Proactively managing changes in project scope.o Identifying potential problems and devise contingency plans to minimize project risks.o Manage production issues as and when reported and detected and ensure rectification works are carried out timely manner.o Develop test plan, execute test, document bugs of Application/System Project and update user manual afternew changes of System/App has been made.o Cloud Administrator, managing purchasing cloud services, monitoring security alerts and threats from cloud server (Ali Baba Cloud)o Set up workstations with computers and necessary peripheral devices (routers,printers etc.)o Grant and handling microsoft office 365 licences for internal staff and react if there is issues arise related on microsoft 356 product.o Ad-hoc projects and task assigned by HOD.

As Project Executive in Project Team. o Experience on UAT & Handling IT projectso Work with the business users and prepare functional specifications for the development team.o Provide project status update to the Project Manager and Clients.o Communicate with Clients and collect feedback for any system enhancement required.o Assist in resolving/troubleshooting product and revolving application issues.o Conduct functional integration testing, User Acceptance Testing (UAT), training and drive adoption of new functionality.o Create and maintain comprehensive project documentation, test script, user manual and training materials.o Ensure all assignments are delivered on time within scope and budget

As Project Admin Support in Project Management Office Departmento Experience on UAT Administrator & Auditing IT projecto Auditing gaps of Project Manager ie. Mandatory deliverables, document version, template version o Monitor and controls projects progress, timeline and escalate any issue that arise from iSDLC system to the developer team to fixo Extract Report ie. Ageing Report (Risk Report) before handover to Cluster Lead.o Prepare User Requirement (UR), Test script and Conduct test event among team.o Assist and support administrative duties within Governance team.o Ensure deliverables of Project Manager following SDLC process.

As Interns 16 Weeks in Project Management Office Departmento Experience on UAT Administrator & Auditing IT projecto Auditing gaps of Project Manager ie. Mandatory deliverables, document version, template versiono Monitor and controls projects progress, timeline and escalate any issue that arise from iSDLC system to the developer team to fixo Prepare User Requirement (UR), Test script and Conduct test event among team.o Assist and support general administrative duties within Governance teamo Ensure deliverables of Project Manager following SDLC process

As a server.o Processing paymento Greeting customerso Cleaning tables and dining areao Setting tableso Serve food to customers