Muhammad Amir Email & Phone Number

Birmingham, England, United Kingdom

• Collaborated with HR to streamline the onboarding process by integrating Microsoft Power Apps,Power Automate, SharePoint, and Forms, making the workflow more efficient and user-friendly.• Set up and configured laptops and IT equipment for all new starters, ensuring they have the tools they need to hit the ground running.• Created and managed user accounts in Active Directory and Microsoft Entra, ensuring new employees have secure access to company systems from day… Show more • Collaborated with HR to streamline the onboarding process by integrating Microsoft Power Apps,Power Automate, SharePoint, and Forms, making the workflow more efficient and user-friendly.• Set up and configured laptops and IT equipment for all new starters, ensuring they have the tools they need to hit the ground running.• Created and managed user accounts in Active Directory and Microsoft Entra, ensuring new employees have secure access to company systems from day one.• Worked closely with the Operations team to centralise and maintain an up-to-date inventory of company assets, improving visibility and control over resources.• Managed day-to-day office operations, including IT equipment procurement, office supplies, and onboarding reliable vendors, securing the best deals for the company.• Provided first-line IT support to staff, handling everyday queries and troubleshooting issues to keep things running smoothly across the office. Show less

Birmingham, England, United Kingdom

• Effectively addressing inquiries related to a diverse range of banking products and services, conducted account inquiries, facilitated transactions, and successfully resolved customer issues.• Assisting customers in the efficient opening of new accounts, meticulously updated account information, and promptly addressed a spectrum of account-related concerns, ensuring a high level of customer satisfaction.• Utilizing diverse communication channels, including in-person… Show more • Effectively addressing inquiries related to a diverse range of banking products and services, conducted account inquiries, facilitated transactions, and successfully resolved customer issues.• Assisting customers in the efficient opening of new accounts, meticulously updated account information, and promptly addressed a spectrum of account-related concerns, ensuring a high level of customer satisfaction.• Utilizing diverse communication channels, including in-person interactions, phone calls, emails, and online chats, to promptly address and resolve customer queries, ensuring a positive customer experience across various platforms.• Conducting precise and efficient processes, including deposits, withdrawals, fund transfers, and check cashing, meticulously adhering to banking policies to ensure accuracy and compliance.• Diligently verifying customer identities, identified potential signs of fraudulent behavior, and promptly reporting suspicious transactions in strict adherence to established bank protocols, ensuring the highest level of security and compliance. Show less

United Arab Emirates

• Successfully collaborated with senior members of company in managing operational performance together with playing a vital role in contributing towards company's growth and development introducing projects, implementing strategies, and long-term plans to continue progress of business in line with competitive market.• Proficiently communicated, both in writing and verbally, to facilitate effective staff coordination, clientinteractions, and clear information conveyance to team… Show more • Successfully collaborated with senior members of company in managing operational performance together with playing a vital role in contributing towards company's growth and development introducing projects, implementing strategies, and long-term plans to continue progress of business in line with competitive market.• Proficiently communicated, both in writing and verbally, to facilitate effective staff coordination, clientinteractions, and clear information conveyance to team members.• Provided all technical support across the business such as diagnosing software and hardware faultsas well as maintaining high-quality performance of IT systems and equipment to ensure smoothrunning of company.• Improved IT infrastructure uptime from 75% to 99%, in 6 months.• Successfully prepared and processed HR-related documents, including employment contracts, offerletters, and termination paperwork for a team of 100+ employees, ensuring 100% accuracy andcompliance with company policies and legal regulations.• Implemented a series of process improvements in the administrative workflow, resulting in a 25%reduction in administrative inefficiencies and saving over 20 hours of work per week for the team,while also optimizing resource utilization.• Developed a comprehensive risk management strategy, minimizing operational risks and ensuringbusiness continuity.• Implemented process improvements that resulted in a 20% reduction in operational costs and a 15%increase in overall efficiency.• Led the successful expansion of operations into new markets, increasing the company's reach andprofitability. Show less

United Arab Emirates

Dubai

• Proficiently organized and coordinated meetings, conferences, and events, ensuring they ransmoothly and within budget.• Demonstrated expertise in office software, IT systems, and project management tools, contributing toenhanced office productivity.• Undertook multiple administrative and clerical duties such as diarized key dates, schedulingmeetings, managing bookings, arranging travel and accommodation, purchasing orders, andprocessing payments.•… Show more • Proficiently organized and coordinated meetings, conferences, and events, ensuring they ransmoothly and within budget.• Demonstrated expertise in office software, IT systems, and project management tools, contributing toenhanced office productivity.• Undertook multiple administrative and clerical duties such as diarized key dates, schedulingmeetings, managing bookings, arranging travel and accommodation, purchasing orders, andprocessing payments.• Effectively managed office supplies and inventory, optimizing ordering processes and reducing waste.• Acted as a point of contact during emergency situations, ensuring the safety of staff and adherenceto safety protocols.• Supported the HR department in maintaining employee records and organizing employee events.• In 6 months, reduced document processing time by 70%, enabling faster decision-making.• Cultivated strong relationships with vendors and suppliers, negotiating favorable terms andimproving procurement processes. Show less

Dubai

• Build positive relationships with coworkers and visitors and handle conflicts professionally.• Taking initiative to identify areas for improvement and proactively implementing changes to enhanceoffice efficiency.• Consistently maintained strict confidentiality of highly sensitive information, including financial data and proprietary strategies, and ensured its secure handling in accordance with company policies and legal regulations.• Maintained a positive and… Show more • Build positive relationships with coworkers and visitors and handle conflicts professionally.• Taking initiative to identify areas for improvement and proactively implementing changes to enhanceoffice efficiency.• Consistently maintained strict confidentiality of highly sensitive information, including financial data and proprietary strategies, and ensured its secure handling in accordance with company policies and legal regulations.• Maintained a positive and optimistic outlook, even during busy or challenging times.• Consistently demonstrated the ability to find creative solutions to complex problems, optimizing resource utilization in challenging situations. Show less

Dubai

• Organized and maintained physical and digital files to ensure easy retrieval and secure storage.• Provided excellent customer service to clients and stakeholders, creating a professional andwelcoming office environment.• Accurate and efficient data entry skills to maintain records and databases.• Being flexible and open to taking on new tasks or responsibilities as needed.• Working well with colleagues and supporting them in various administrative… Show more • Organized and maintained physical and digital files to ensure easy retrieval and secure storage.• Provided excellent customer service to clients and stakeholders, creating a professional andwelcoming office environment.• Accurate and efficient data entry skills to maintain records and databases.• Being flexible and open to taking on new tasks or responsibilities as needed.• Working well with colleagues and supporting them in various administrative tasks.• Received consistent positive feedback from visitors and clients for providing exceptional customerservice and maintaining a welcoming atmosphere at the front desk.• Introduced digital record-keeping systems, reducing paperwork by 30% and improving access toinformation for staff. Show less

United Arab Emirates

• Strong organizational skills to manage multiple tasks, prioritize assignments, and maintain a tidy andefficient workspace.• Provided a welcoming and helpful demeanor to assist visitors, handle phone calls, and addressinquiries.• Efficiently manage time and tasks to meet deadlines and complete assignments promptly.• Demonstrated a knack for finding quick and effective solutions to various office-related issues,minimizing disruptions to daily… Show more • Strong organizational skills to manage multiple tasks, prioritize assignments, and maintain a tidy andefficient workspace.• Provided a welcoming and helpful demeanor to assist visitors, handle phone calls, and addressinquiries.• Efficiently manage time and tasks to meet deadlines and complete assignments promptly.• Demonstrated a knack for finding quick and effective solutions to various office-related issues,minimizing disruptions to daily operations.• Assisted in scheduling appointments, meetings, and events, and managing calendars for executivesor colleagues.• Proficiency in using and troubleshooting office equipment, such as printers, copiers, and faxmachines. Show less

Pakistan

• Understanding of production processes, workflow, and resource management to oversee andimprove production operations.• Strong leadership skills to supervise production teams, delegate tasks, and motivate employees toachieve production goals.• Excellent communication skills to effectively convey instructions, provide feedback, and collaboratewith cross-functional teams.• Ensured that products met quality standards and implemented measures to maintain… Show more • Understanding of production processes, workflow, and resource management to oversee andimprove production operations.• Strong leadership skills to supervise production teams, delegate tasks, and motivate employees toachieve production goals.• Excellent communication skills to effectively convey instructions, provide feedback, and collaboratewith cross-functional teams.• Ensured that products met quality standards and implemented measures to maintain consistentquality.• Efficiently manage time and priorities to meet production schedules and deadlines.• Working closely with other departments such as engineering, logistics, and quality control tostreamline production processes.• Monitored and managed inventory levels to ensure an uninterrupted production flow. Show less