 Determine fiscal requirements and prepare budgetary recommendations; monitor, verify, and reconcile expenditure of budgeted funds; prepare proposals for capital and operating expenditures related to the information technology department. Managed operations, procurement, planning, logistics, resource allocation, and training. Provided program management / portfolio management as necessary. Responsible for staff of 20 team members across multiple technology disciplines. Monitor product development from initiation and planning through delivery and implementation for all technology initiatives. Negotiate cost-effective technology contracts and budget control; reduction in TCO for technology by 44% YTD. Oversaw project teams and reporting on these initiatives.

 Accomplished a one-year plan to help rebuild Information Technology Division. Established core governance programs and direct project management services for new business implementations and enterprise projects. Key accomplishments in this role: Improved workflow processes by eliminating bottlenecks, implementing effective gates and controls, and creating triggers to notify managers of required actions and timeframes. Using Six Sigma methodologies, identified and addressed more than 50 different areas for improvement.

 Directed and developed a staff of 5 managers, 10 supervisors and 100 associates to achieve the organization's vision, KPIs and cost savings. Accountable for all processing, inventory, and outbound operations. Developed, implemented, and tracked operational KPIs with time studies to promote efficiency, accuracy, and lower costs. Analyzed, planned, and forecasted monthly and yearly budgets. Decreased order cycle time by 12 hours while experiencing 100% growth in volumes. Reorganized shift and staffing models to successfully decrease associate turnover by 25%. Improved inventory location accuracy from 68% to 98% through system enhancements, inbound and picking audits.

 Maintain and manage numerous clients with an annual revenue of $1M. Maintain customer relationship with company salesman, procurement, and accounting. Resolve customer discrepancies with existing contracts and agreements. Manage operational situations such as tracking and implementing safety training. Maintained logistics to get equipment delivered to customer sites on time and budget. Retain current customer relations.

 Troubleshooting, diagnosing, and repairing faults in WiMax RF network. Coordinating with technical support personnel, support vendors and equipment suppliers to repair faults and optimize network performance. Collecting, analyzing, and reporting network performance data based on defined Key Performance Indicators. Identifying, recommending, and implementing systems and process changes to enhance RF network performance.