• ) Connected B2B and B2C Sectors: Facilitated connections between real estate agencies (B2B) and end users (B2C) from both Pakistan and overseas through our real estate marketing company, enabling seamless property transactions including buying, selling, and renting.• ) Team Leadership and Client Relations: Led a team of 10 customer service representatives (CSRs), providing training on effectively handling and resolving client queries via multiple channels such as social media platforms, inbound/outbound calling, and inter-department coordination. Managed tasks related to lead generation and data entry, ensuring high standards of service and client satisfaction.• ) Social Media Management: Oversaw and managed all social media platforms for ilaan.com, ensuring consistent and engaging content, driving audience growth, and enhancing the company's online presence.

• ) Social Media Management: Handled all social media accounts for Abiaya, a grocery-related website/app. Created and managed content, engaged with followers, and enhanced the online presence of the brand.• ) Customer Query Resolution: Processed customer queries related to order tracking and issue resolution. Ensured timely and effective communication with customers, addressing their concerns and providing solutions.• ) Order Tracking and Support: Coordinated with various departments to facilitate order tracking and resolve any issues related to customer orders, maintaining high levels of customer satisfaction.

• ) Order Tracking and Management: Managed order tracking responsibilities, ensuring efficient and accurate collection of orders from various medical stores assigned to different areas.• ) Target Achievement: Met assigned targets by securing orders of specified quantities of medicines, contributing to the company's sales goals.• ) Client Interaction: Visited medical stores to collect orders, build relationships with store personnel, and ensure customer satisfaction with the order process.