Muhammad Anwar Email & Phone Number

Kota Bekasi, Jawa Barat, Indonesia

1. Supervised 10 staff, 2 DBA/Oracle Programmer, 2 Data Analysis, 3 Customer Service Agents and 3 Operation staff.2. Setup Server Infrastructure, Oracle Database server, server migration include license with collaboration Oracle Vendor support.3. Doing Analytical and Evaluation: To analyze and evaluate the collection processes andpractices that exist within the unit. This involves understanding how collectionsare managed, how funds are collected, and how the billing process is carried out.Identified areas that can be improved through digitalization and technology.4. Design a digital strategy: Based on analysis and continue to design a relevantdigital transformation strategy for the collection unit. This can involve usingtechnology such as online platforms for fundraising, billing process automationsolutions, or implementing data analytics to optimize collection processes. Thisstrategy should support business goals and produce better results efficiently.5. Digital solution implementation: After designing the strategy, I will beresponsible for implementing it. This involves working with technology teams orvendors to select and implement suitable digital solutions. I must ensure goodintegration with existing systems and involve relevant stakeholders during theimplementation process.5. Data analysis and optimization: The use of technology in collections can generatelarge amounts of data. I needed to analyze this data to gain valuable insights intocollection performance, settlement patterns, and payment trends. This analysiscan assist in better decision making and enable optimization of the collectionprocess.6. Data security and privacy: In collecting and managing funds, data security andprivacy are very important factors. I must ensure that the systems and digitalsolutions used have adequate security measures in place and comply withapplicable privacy regulations. Protection of personal data of donors orborrowers must be a top priority.

Jakarta Raya, Indonesia

1. Lead and be responsible for the unit:a. Collection inhouse & agencies (Inhouse - 10 TLs & 100 Agents - 2 Collection Agencies - Field)b. Telemarketing - 3 Staffc. Credit Verification - 1 Staffd. Customer Service - 2 Staffe. Quality Assurance - 1 Staff2. Setup and Handling end to end Credit Management (Tele sales - Credit Operations – Collection and Customer Service). Make sure all credit disbursement processes and collateral assessment comply with the regulations.3. Responsible for leading all units in the collection both inhouse agents and collection agencies. I successfully developed and implemented a new collections process that resulted in a 20% increase in collections. 4. Carried through a complex plan of the Digital Transformation process in the Telemarketing Unit, Credit Verification and Collection as well as Customer Service to increase work effectiveness and efficiency with the goal of getting a good customer base with the focus to reduce NPL numbers. Collection achieved to Reduced NPL number to 5% from 7%5. Assisted a dynamic team that can analyze statistical reports to discover alternative solutions and identify challenging problems then developed improved procedures then communicating those procedures to all units to achieve the goals set by management. Improved Collection payment rate by 10%.6. Created KPI for Collection Agencies (MBA & PT SSS) with 2 measurements by qualitative and quantitative. With these 2 measurements we create a climate of competition between collection agencies to achieve their target. They can increase collection recovery rate by 20%. For inhouse we scheduled all employees on rotating shifts to better accommodate calling production needs. Increase Collection productivity by 20%.7. Setup Customer Relation Management and Complaint Handling Management. Reducing incoming complaints by 10%

Jakarta Raya, Indonesia

Representative Officer for PT Airudder Information Technology (HQ Shanghai)Coordinate for Servicing Airudder Customer in IndonesiaDoing Sales AI Product

Indonesia

Reporting to Deputy CEO Operation1. Manage and Responsible in Collection Dept (Total 250 Fte)2. People management and resource3. Plan and executing all Collection strategy to achieve the Profit and Losses3. Manage and monitoring Collection Agency.4. Manage and answering all queries and ensuring all tasks all completed ini timely manner.5. Take ownership of complaint or any escalates issue ensuring they are dealt with complaintly policy guidelines.6. Recognize, recommend and where appropriate implement improvement processed and procedure and ensuring activities are inline with current methodology.7. Involve in Champaign and Auto Dialer strategy.8. Team assessment and hiring.

Jakarta

Reporting to AVP Collection Support1. Handle Collection Mortgage, GRF, Skip Tracing and Overdraft Product Lead.2. Handle 8 staffs.3. Setup new procedures.4. Setup new system related work with IT Team, Credit Risk, and Business function.

Jakarta

Reporting to AVP MIS Collection Responsible for IT Systems Audit for Collection SystemsHandling Daily MIS Collection.Create Report Collection Performance and Data set.Support Collection Operations

Surabaya Dan Sekitarnya, Jawa Timur, Indonesia

Reporting to Head of Collection Handling Consumer Financing Product CollectionManage 7 Loan Center Surabaya Area and Agency on Balikpapan, Samarinda and Makassar.Setup Recovery Inhouse TeamManaging Collection 75 People.

Surabaya

a. Responsible for MIS Unit and 60 & 120 DPD by responsible for 2 Area Coordinators and 6 Field Collectors.b. Recruit and train new collectorsc. Maintain good relations with all stakeholders, Outregion Head, Collection Head and other supporting units.d. Responsible for all Collection Projects to improve collection performance. Some projects are done: Slip Payment Management Champion and Field Entrepreneur Management Project.

Surabaya

- Handle Collection Reporting and MIS- Controlling Slip Payment Collection and random checking- Admin Staff for Agency Collection

Denpasar, Bali, Indonesia

Handling Custom ClearanceHandling Shipping DocumentsHandling Customer ComplaintsHandling Incoming and Outgoing Logistics

Sarjana Komputer Major Information System, Manajemen Informatika

A.Md Management Informatika, Manajemen Informatika

Pendidikan Dasar Perbankan Syariah, 65

Pendidikan Dasar Perbankan Syariah