Muhammad Arafath Email & Phone Number

Dubai

• Oversee IT infrastructure for the head office, warehouse, and over sixty retail outlets, ensuring seamless and secure operations• Establishes efficient backup strategies, ensuring data integrity and minimizing downtime during recovery processes.• Heading projects and ensuring project delivery within defined timelines• Performing new technology and product evaluations, vendor management, project scope and cost negotiations• Ensuring the management of servers involving regular and proactive monitoring of servers and responding the alerts• Streamlines Microsoft 365 administration, enhancing user productivity and compliance with organizational policies.• Orchestrates retail POS system , Microsoft Dynamics NAV, synchronized with LS retail POS systems for consistent customer experience.• Configures LS Retail POS systems, including database setup and replication jobs, ensuring smooth retail operations.• Integrates and optimizes Microsoft Azure services, improving scalability and performance monitoring.• Fosters productive relationships with telecom providers, optimizing internet, telephone services for operational needs.• Rendered L3 support for Helpdesk to resolve support related issues

Dubai, United Arab Emirates

• Provide end-user and remote technical support for server and end-user computers, POS systems, PDT scanners, enterprise applications, and telecommunication systems.• Manage daily IT operations, including help desk support, system administration, and application support• Install, configure, and maintain computer hardware, operating systems, and software applications.• Monitor system performance, troubleshoot issues, and perform regular maintenance tasks.• Manage user accounts, permissions, and access rights within the organization's network and systems.• Ensure regular system backups and implement data recovery procedures as necessary.• Configure and troubleshoot network equipment such as routers, switches, and firewalls.• Monitor network performance, identify bottlenecks, and implement necessary adjustments or upgrades.• Respond to help desk tickets and IT support requests promptly and professionally.• Liaise with Etisalat & Du Account Managers for internet, telephone, and other services.• Collaborate with retail suppliers for IT procurements and maintain vendor relationships.• Create ERP item masters, manage retail store offers and promotions in Microsoft Dynamics NAV, and setup new users and permission groups.

Qatar

• Attended Customer Services in Various Locations.• Installed and Configured Desktops, Laptops, Local, and Network Printers.• Configured Routers like Speed touch, D-Link, Linksys.• Configured ADSL and Wireless Networks.• Installed and Configured Anti-Viruses like McAfee, Norton.• Installed and Configured World Space Satellite Radio.

Abu Dhabi

• Supported Microsoft Back Office Products:• Installed, Configured, and Troubleshot Desktops, Laptops, Local, and Network Printers• Installed Oracle for Client Systems.• Managed Print Servers.• Assembled, Repaired, Maintained, and Troubleshot Computers

Calicut, Kerala

• Maintenance and administration of hardware and network.• Installing and Configuring Linux systems.

Computer Engineering

Diploma In Computer Science And Engineering, Computer Engineering, First Class

Computer Science and Engineering