Muhammad Arbaz Email & Phone Number

Karāchi, Sindh, Pakistan

• Front Desk Management• Community Engagement• Responsible to Maintain Office Boys Schedule and Duties• Event Support• Communication Hub• Administrative Tasks• Visitor Management• Inventory Management• Vendor Management• Patty Cash Management

Karāchi, Sindh, Pakistan

• Developed and implemented a customer relationship management CRM system that improved customer service efficiency• Maintain monthly roster for all department representatives• Responsible for maintaining the QA of department• Drafted reports to summarize customer service performance and provide insights to management• Developed and conducted in-service training on case management best practices for staff• Established processes for tracking offices KPIs that allowed for proactive management of projects and resources• Built strong relationships with customers through proactive follow-ups and personalizedservice, resulting increase in customer retention• Developed a service management framework that ensures service delivery is aligned withbusiness objectives• Generated weekly reports on customer service metrics for management review

Karāchi, Sindh, Pakistan

• Share daily NR MIS to different corporates who makes request on emails.• Maintain whole day NR additions with full details.• Maintain monthly roster for all department representatives.• Customer handling if customer not cooperating with agents and got annoyed.• Responsible to share daily occupancy & Analysis report to all agents including line manager and HOD.• Active 24x7 on official number for all customers regarding not reporting issue.• Responsible to reply all corporates, clients on emails regarding not reporting issue• Responsible to maintain QA quality of department.• Responsible for coordination with all Pakistan technician logistics team and get resolution for our valued corporates and clients • Ensure great customer service at all levels.• Sending NR reports to the banks insurance weekly monthly and as per requirement. • Training of new employees.• Any additional task receives from the line manager.

Karāchi, Sindh, Pakistan

• Manage a team of 12+ CC agents, look after their performances and administrative issues.• To maintain the operation healthy and achieve the required service level.• Managing daily shift and handling of matters such as system issues, work load distribution as per availability of staff.• Scheduling of different training sessions with individual CROs according to their requirement in terms of improvement of Quality and Productivity standards.• Maintaining records of daily shift performance / exchanges / Staff adjustment (Attendance Management Report).• To engage the relevant department for the priority issues faced by customer and provide them resolution.• Entertaining Corporate queries.• Responsible for the resolution of escalated cases raised by CRO & Other departments.

Karachi

• Answer Inbound Calls.• Monitoring of Vehicles.

Karachi

• Answer Inbound Calls.• Making Outbound Calls.

Bachelor Of Arts - Ba In Economics, International Economics

Intermediate, Business/Commerce, General

Metric, Business/Commerce, General