With over six years of work experience in the hospitality industry, I am a passionate and dedicated food and beverage professional who strives to deliver exceptional service and quality to every guest. I am currently a Food and Beverage Captain at JW Marriott Marquis Hotel Dubai, where I lead and train a team of associates to ensure compliance with outlet SOP and BSA standards, as well as daily P&L tracking. I am proud to be a Griffin Member, an honor that recognizes my excellence in guest satisfaction, revenue generation, and team engagement.In my previous role as a Food and Beverage Captain at Bab Al Qasr Hotel - Abu Dhabi, I was responsible for overseeing the smooth operation of the lobby lounge, assisting the manager and supervisor with daily or weekly tasks, and handling guest complaints and requests. I also leveraged my training skills and experience as a former Training Officer at Dream Cruises, where I conducted various training programs, grooming checks, and team building activities for the hotel department. I have strong skills in hospitality, food and beverage, food service, and communication, and I enjoy learning new things and facing new challenges.