Muhammad Arshad Email & Phone Number

Karachi Division, Sindh, Pakistan

Karachi

Contact Center Karachi

Provide leadership and direction to enhance and improve processes and practices within the department and actively participate in maintaining a spirited work environment.Maintain an efficient, service friendly environment; providing motivation and recognition of the Customer Service team.Monitor customer service activities to maximize performance relative.

Contact Center Karachi

Monitoring performance of calls and emails, Ensuring that processes comply with standards, Participates in design of calls and emails monitoring formats and quality standards, Counseling of CSEs,Conducting QMS activities.

Contact Center Karachi

Arrangement of shift meetings refresher of product knowledge.Training of newly launch products of PTCL. Training.Training of new Trainees.Preparation of Training needs Assessment.

Contact Center Karachi

Develops, initiates, maintains, and revises policies and procedures. Collaborates with other departments to direct compliance issues to appropriate existing channels for investigation and resolution. Monitors,coordinates compliance activities of other departments.Provides reports on a regular basis.Monitors the performance of the Compliance Program and.

Contact Center Karachi

Provide the team with a vision of the project objectives, Motivate and inspire team members, Coach and help develop team members, Maintain healthy group dynamics, Coordinate with internal and external customers as necessary, Help keep the team focused and on track, Provide guidance to the team based on management direction.

Contact Center Karachi

Job Responsibilities:Customer Relationship Management, Billing and Customer Care (BNCC), Customer’s Satisfaction.