Muhammad Arshad Khan Email & Phone Number

Waterloo, Ontario, Canada

Responsibilities:Administrator Fortnite and Cisco Firewalls, Switches, and VPNAdministrator VOIP phone systemAdministrator mobile devices Android, Apple iOS devicesNetworking Protocols: DHCP, DNS, IP, NAT, PoE, SNMP, SSH, TCP/IP, VLANsPCs: Hardware, Network focused diagnostics & troubleshootingSoftware: Microsoft Office, WindowsTools: Cable Testers, Network Toners, Telecom Test SetsWi-Fi: Encryption, Radio Profiles, SSIDs & Traffic Shaping

Islamabad, Pakistan

Managing a team of 28+ professionals and ensuring efficient and effective delivery of academic services to students and faculty.Working on Policies and procedures to streamline academic processes, resulting in improved operational efficiency and enhanced student and faculty satisfaction.Collaborate with the Director of IT and university leadership to develop and implement strategic IT plans aligned with the institution’s goals.Create and manage a technology roadmap that… Show more Managing a team of 28+ professionals and ensuring efficient and effective delivery of academic services to students and faculty.Working on Policies and procedures to streamline academic processes, resulting in improved operational efficiency and enhanced student and faculty satisfaction.Collaborate with the Director of IT and university leadership to develop and implement strategic IT plans aligned with the institution’s goals.Create and manage a technology roadmap that outlines the adoption and integration of new technologies to enhance educational and administrative functions.Manage the university's IT infrastructure, including servers, networks, and communication systems, ensuring they are robust, secure, and scalable.Plan and oversee regular upgrades, maintenance, and replacement of hardware and software to keep the IT infrastructure current and efficient.Oversee IT support services, ensuring that faculty, staff, and students receive timely and effective technical assistance.Supervise the IT helpdesk and support teams, ensuring high levels of user satisfaction.Lead and manage various IT projects, from inception through completion, ensuring they are delivered on time, within scope, and on budget. Show less

Northern Punajb Rawalpindi, Pakistan

Duties:Collaborate with university leadership to develop and implement IT strategies aligned with the institution’s goals and objectives.Manage the university's IT infrastructure, including servers, networks, data centers, and communication systems, ensuring they are robust, secure, and scalable.Oversee IT support services, ensuring that faculty, staff, and students receive timely and effective technical assistance.Supervise the IT helpdesk and support teams… Show more Duties:Collaborate with university leadership to develop and implement IT strategies aligned with the institution’s goals and objectives.Manage the university's IT infrastructure, including servers, networks, data centers, and communication systems, ensuring they are robust, secure, and scalable.Oversee IT support services, ensuring that faculty, staff, and students receive timely and effective technical assistance.Supervise the IT helpdesk and support teams, ensuring high levels of user satisfaction.Lead and manage various IT projects, from inception through completion, ensuring they are delivered on time, within scope, and on budget.Coordinate with different university departments to understand their IT needs and implement solutions that meet those needs.Develop and enforce IT policies, procedures, and best practices across the university.Develop and manage the IT department’s budget, ensuring cost-effective allocation of resources.Negotiate and manage relationships with vendors, service providers, and contractors to ensure high-quality services and products at competitive prices.Lead and mentor IT staff, fostering a collaborative and innovative work environment.Develop and maintain disaster recovery and business continuity plans to ensure quick recovery and minimal disruption in case of IT failures or other emergencies.Implement redundancy and backup solutions to enhance resilience and availability of IT services.Establish performance metrics to monitor the effectiveness of IT services and infrastructure.ISO 27001 auditsLooking after all kind of Data Center OperationsSupervised a team of 35 IT Professionals to deliver company projects on time. Show less

Islamabad, Pakistan

Plan, design, and implement network infrastructure to support the university’s needs, including LAN, WAN, and wireless networks.Oversee regular upgrades, updates, and maintenance of network hardware and software to ensure optimal performance and reliability.Monitor and analyze network performance to ensure high availability, reliability, and efficiency. Troubleshoot and resolve network issues to minimize downtime.Provide technical support for network-related issues… Show more Plan, design, and implement network infrastructure to support the university’s needs, including LAN, WAN, and wireless networks.Oversee regular upgrades, updates, and maintenance of network hardware and software to ensure optimal performance and reliability.Monitor and analyze network performance to ensure high availability, reliability, and efficiency. Troubleshoot and resolve network issues to minimize downtime.Provide technical support for network-related issues, assisting faculty, staff, and students with connectivity problems and network performance concerns.Diagnose and resolve complex network problems, coordinating with other IT staff and external vendors as necessary.Maintain comprehensive documentation of network configurations, changes, and procedures. Ensure that all network diagrams and inventory are up to date.Managing IT PoliciesBackup and disaster recovery plans Show less