Auto Trade Manager
Current*As the face and voice of the business I support the growth of the region by always delivering exceptional customer service and providing a smooth sales process to the end. *To deliver a customer obessed approach through interaction ensuring the customer gets a true understanding of the value at WeBuyAnyCar.*Drive conversion whilst focusing on a simplified, service to customers.*Professionally lead the customer through the purchase journey, completing appraisals on cars, handling and processing of important documents and processing customer payments.*Responsible for overseeing and coordinating all branch operations and covering any additional branches that require support.*Work independently but build effective relationships internally and externally.*Organise and prioritise my own workload with minimal supervision, including prioritising my diary to achieve appointments and meet targets.*Liaising with other areas within customer operations in order to make sure customer requirements are acted upon and that we are providing easy service.*Actively record all customer data on the dealer management system and MS Excel.*Attend regular training sessions to maintain product knowledge.*Contact prospects to achieve appointments and meet targets, turn leads generated by the website into purchases.*Identify any further support and coaching needs of colleagues and provide constructive, direct feedback and development points when required.*Reporting any potential threat to the business to the Divisional Manager.
