Muhammad Arslan Khan Email and Phone Number

Understanding of Customer concerns and handling customer demand as per company policy. Coordination with finance department, Bank Representative, Sales team of dealership andDivisional Sales Manager to resolve Booking related customer queries. Investigation and Analysis of frequently occurring challenges by dealership/banking coordinatorsand planning of required training for fool proofing. Handling of sales and administration operations of all Bank cases related to leasing and financing(NORTH REGION). Assessment and Analysis of training need for dealership/banking teams to convey the procedure of leasing and financing as per company policy for better customer satisfaction and retention. Monitoring of adopted procedure by banks/dealership to asses hassle free customer services via induction of verification process to ensure compliance of company policy. Supervising digital content of dealership on social media according to company policy. Using BOOKING OFFICE MANAGEMENT SYSTEM (BOMS) to ensure timely bookings in the system. Using SAP software system for checking queries and invoicing the vehicle documents.

After Covid-19, it was my first job to relocate from jhang to Islamabad, it was quite a good experience.

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As was i was a passionate and responsible person i always believed in learning with earning. I worked in kips during my University time, i managed both my study and work life effciently.