Muhammad Asad Farooq Email and Phone Number

• Manage a portfolio of complex initiatives that span one or multiple lines of business.• Provide on-site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones.• Leading innovative solutions in learning, development & business solutions. • Developed strategies and tools for managing, sustaining, supporting and adapting to organizational change. • Developed strong working relationships, lead projects, facilitate change processes, and effectively communicate to achieve organizational goals.• Designing or sourcing highly effective and current trainings for adult learners, with a demonstrated mastery of teaching and facilitating them.• Report on project success criteria results, metrics, test and deployment management activities.• Prepare estimates and detailed project plan for all phases of the project.• Manage the day-to-day project activities and resources and chairs the project management team meetings.• Monitor staff performance and complete performance reviews.• Understand inter dependencies between technology, operations and business needs.• Manage project scope and changes.• Act as an internal quality control check for the project.• Manage ongoing quality control and participate in quality issue resolution.• Assist in dispute, negotiation, arbitration or litigation, as needed.• Develop and manage all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues.• Delegate tasks and responsibilities to appropriate personnel.• Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverable.• Develop and deliver progress reports, proposals, requirements documentation and presentations to various audiences, including project team, sponsors and key stakeholders.• Coach, mentor, motivate and supervise project and program team

 Managing staff levels to ensure that key target marketing areas are always covered. Maximize incremental sales. Walk up volume, yield, fuel service and recharge through understanding of sales and product knowledge and differentiation. Manage quick rent process to minimize the wait and promote fast, friendly service. Supervised and assisted staff personnel by receiving phone calls, renting cars, checking-in and inspecting vehicles for rental, transporting customers to and from the rental location and coaching counter personnel on sales techniques. Coordinated the turn-back of vehicles by preparing lists of vehicles needing to be grounded, grounding and gathering vehicles, arranging to have vehicles repaired if needed, contacting the insurance company. Coordinated the turn-back of vehicles by preparing lists of vehicles needing to be grounded, grounding and gathering vehicles, arranging to have vehicles repaired if needed, contacting the insurance company. Coordinated and monitored staff scheduling at the locations. Managing relationship with suppliers, vendors, sponsors and internal.  Monitored and reviewed fleet inventory and maintenance records coordinated the transfer or repair of vehicles and shuttle buses from locations to maintain proper inventory. Developed, recommended and implemented various procedures. Prepared and reviewed various reports, such as Daily business reports, circle sheets, overdue/due-back reports and recommended or initiated associated actions, ensured the whereabouts of all rental vehicles by conducting lot inventories. Create and Prepare LPOs as per the terms agreed in the quotation.  Responsible for selling, closing, servicing and expanding the current customer based. Providing highly professional sales and marketing expertise. Building deep and lasting relationship with customers. Identifying and manage resources required to maximize volume opportunities.

Working within the SLAs and in time delivery of the product to the consumer and enterprise clients.Job Responsibilities Working within the SLAs and in time delivery of the product to the consumer and enterprise clients. Dealing directly with the customers in the toughest branch of DU head office. Working on Siebel, CRM & BSCS software’s. Process orders, forms, applications and request. Keep records of customer interactions and transactions. Dealing with consumer mobile, home services and business products. Handle and resolve customer billing disputes. Negotiate with customers for settlement of outstanding. To coordinate with Account Managers/ Partners and customers to ensure proper payments. To coordinate with Account Managers/ Partners for customers sales requirements. To meet customers for resolving matters related to billing and payments. In-depth knowledge of the products and sharing the same with the clients so as to enhance sales in bulk quantities. Also handlingApple phones & Laptops, Samsung, Nokia, HTC, Blackberry products and clients with regards to sales and after sales support. Dealing with different offers and plans for existing key clients. To ensure maximum coverage of the assigned task. To ensure quality service and meets at 90% and above. (Customer Service KPI). To educate customers on payment modes and describing the summary of their bills.Key Achievements Certified in providing exceptional customer services & highest sales record. Appreciations from the Regional Managers, Managers & Assistant Managers.

 Analysis and Interpretation of Visa and MasterCard regulations for transaction disputes and to make independent decisions for the fulfillment of those regulations for the various types of dispute scenarios. Provided customer support to Meta bank, Bancorp & first bank of Delaware customers. Answer the calls and respond to the emails proactively. Establish right contact with customer, by verifying security answers. Identify customers need and up sell appropriate services and products.  Setting up the new accounts and editing the old.  Escalating the technical issues and follow up. To ensure quality in calls and meets at 90% and above. (Customer Service KPI)Key Achievements Met call quality standards as per the company requirements.i2c, Inc. is an experienced and trusted payment solution provider that helps card issuers and program managers deliver profitable prepaid card programs. With My Card PlaceSM (MCP), i2c’s flexible, feature-rich prepaid card processing platform, clients have complete control of their programs in real-time. With its flexible configuration options, cutting-edge rewards and loyalty technology, cardholder communication tools and extensive analytics, MCP delivers: Faster time to market Insight into consumer preferences and program effectivenessIncreased cardholder loyaltyAn integrated prepaid card solution in one platformFirst and foremost I have learned people skills: how to listen, how to answer questions and how to deal with difficult customers. As for technical skills, I have learned a lot about banking transactions, how to look up information on the computer for customer accounts, interest accounts bank service charges for business accounts. I learned how to trouble shoot computer problems, deal with downtime problems. I also learned database accounting interfaces my bank uses. They are universally the same, but also different in terms of layout, data storage and access to customer accounts

• Prospect for potential new clients and turn this into increased business.• Plan approaches and pitches.• Developing new business within the existing customer base.• Build relationships with new clients.• Present demonstrations and trails to potential clients.• Keep updated information on local, regional, national and international tenders.• Developing and managing sales team to deliver operational results. Key Achievements • Over achieved monthly targets consistently.• Appreciation letters from top level management for new and innovative approach towards generating more business

 Establish right contact with customer, by verifying security answers  Proficient as a top performer in handling calls, supervising the team & in sales. Identify customers need and up sell appropriate services and products. Answer calls and respond to emails.  Handle customer inquiries both telephonic-ally and by email.  Research required information using available resources. Manage and resolve customer complaints. Provide customers with product and service information.  Enter new customer information into system. Update existing customer information. Process orders, forms and applications.  Identify and escalate priority issues. Route calls to appropriate business units. Document all call information according to standard operating procedures. Complete call logs and targets. Produce call reports.Key Achievements Won best performer of the month within 3 months of joining. Recognized as outstanding performer in call quality and up selling.