Muhammad Ashfaq Email & Phone Number

St. Louis, Mo, Us

Bellevue, Wa, Us

• Working on T-Mobile CRM/Care portal Atlas• Integrating Google AI chat product CCAI-P with in Care Portal Atlas.• Implementing new innovative solutions solution and products initiative in Atlas CRM• Managing backlog, prioritization of user stories and features• Working with cross functional teams, Engineers, UI/UX including Google team to integrate solutions.• Ownership of delivery of solutions and product road map.

Dallas, Tx, Us

-Worked on Web Account Management functions, such as plan changes, bill payments and profile management for consumers and business customers.-Implemented FirstNet project of dedicated network and plans for first responders-Solution development of features with architects and UX team-PI planning and prioritization of features-Creating features in Jira Align-Creating user stories in Itrack and backlog management -Sprint start, closing accepting user stories-Working on innovation sprints.

Bellevue, Wa, Us

Worked on below projects and tools:- Worked on solutions for business customers ordering systems to place andactivate IOT connectivity, Packaged Products, Dialpad, eSIM and Connected Cars orders.- Wrote UI and Technical user stories in Jira for new and delta features, create swimlanes and process flow diagram and working with Swagger and API changes.- Created Swimlanes for data flow and API triggers and process flow diagrams. Helped product and digital teams with solutions and UI creation.

Stamford , Ct, Us

Working as Technical Product Owner/BA Team Lead on Mobile services of Spectrum Communications Supports all efforts to simplify and enhance the customer experienceGathers, refines and validates complex business requirements, interdependencies, potential risks and issuesAnalyze business partners’ operations to understand their strengths and weaknesses to determine opportunities to automate processes and functionsAssists in the business process design or redesign and documentation as neededAssist Product team in priorotizations of features and user storiesCreate User stories and acceptance criteria in JiraApprove user stories and release it to Release TrainFacilitate in daily scrum meetings Translates high level business requirements into functional specifications and manages changes to such specifications Facilitates communication and gains commitment between business units to align solutions with business strategiesDevelops complex business casesWorks on multiple projects as a project team member, at times as a project leaderCoach and mentor less experienced staffFacilitate in hiring new team member Assists with facilitating project governance and corporate priorities

St. Louis, Mo, Us

I have worked as Business Analyst/Product Owner with Ansira, a marketing, print, media and big data analytics company. Formerly known as NSI. I'm working on their eCommerce portal for their clients which includes Microsoft, Honda, The North Face, Ford, Coca Cola, Cisco, FedEx and 50 other big brands. My responsibilities are; Process change request Requirement Analysis Solution designing Process re-engineering Redesigning billing process Requirements to drive the design or review of test cases UI/UX Mock-ups, wire framing and prototyping  Using Axure to generate mock-ups, wire framing and complete prototype Business and functional requirements documentation Manage project scope, acceptance, testing and deployment

Manchester, Mo, Us

I have worked as Product Lead and Founder of VBOX, Inc. an Ecommerce startup in San Francisco. It’s a new social ecommerce website and mobile app which provides facilities of live video shopping from private users and business. I perform;• Management and operation of company or product• Solution designing• Mobile app architecture• Software Architecture• Managing development of the product• SEO Management• Dealing with other businesses and investors• Marketing of the website• Website designing• Managing developers and staff

Washington, District Of Columbia, Us

I have worked as Business Analyst (MIS) with USAID, Pakistan. It’s a joint project of USAID, International Resource Group (IRG) and Government of Pakistan. The project is Change Management (HR & Commercial), which is the automation and revamping of the Pakistan Power Distribution Companies. My role as Business Analyst includes;• Develop conceptual, logical and physical application models of business processes.• Identify project stakeholders and user classes. Document user class characteristics. • Elicit requirements using modern techniques and write specifications according to standard templates.• Break down business and user requirements into functional requirements.• Define quality attributes, external interfaces, constraints, other non-functional requirements and represent those using alternate / modern techniques.• Help redesign business applications and processes through interaction with other team members.• Work with other teams to translate the requirements into the desired system change.• Model and redesign processes, workflows and roles in support of business change, and then translate these process and workflow into validated business documents.• Define technical and operational requirements for establishing service management practices for the delivery and support of applicable business solutions.• Support the introduction of new systems and related processes and provide on-going support.• Prepare and finalize business and functional requirement specifications, which could form basis for further development.• User Training on the systems.

Islamabad, Islamabad, Pk

I’m currently working as Assistant Manager IT in Pakistan Telecommunication Ltd (Ptcl) Islamabad, Pakistan. Ptcl is the largest telecom company of Pakistan having joint venture with Etisalat, the biggest telecom company of UAE operating in 18 countries around the world. It deals in telephony, Broadband, IPTV and Data & IN products. I’m working as an analyst on the CRM system of the company.• Main responsibilities are;• Support on Customer Care & Billing System• Requirement Analysis and Solution • IT Support Analysis • Backend Database Support • End User training • User Acceptance Test (UAT) • Version/patches deployment• Dealing with different stakeholders • Dealing with vendors

Lahore, Punjab, Pk

I have worked as an IT Consultant for Small and Medium Development Authority (SMEDA), Pakistan. SMEDA provides an enabling environment and business development services to small and medium enterprises. SMEDA is not only an SME policy-advisory body for the government of Pakistan but also facilitates other stakeholders in addressing their SME development agendas through its professional consultants. As an IT consultant my main responsibilities were;• Meeting with clients to determine requirements • working with clients to define the scope of a project • clarifying a client's system specifications, understanding their work practices and the nature of their business • travelling to customer sites• liaising with staff at all levels of a client organization • defining software requirements and giving independent and objective advice on the use of IT• developing agreed solutions and implementing new systems• presenting solutions in written or oral reports • designing, testing, installing and monitoring new systems

Lahore, Punjab, Pk

I have worked as an IT Consultant for Small and Medium Development Authority (SMEDA), Pakistan. As an IT consultant my main responsibilities were;• Meeting with clients to determine requirements • clarifying a client's system specifications, understanding their work practices and the nature of their business • travelling to customer sites• liaising with staff at all levels of a client organization • defining software requirements and giving independent and objective advice on the use of IT• developing agreed solutions and implementing new systems• presenting solutions in written or oral reports

Innovation, Entrepreneurship, Launching Startup Business

Msc, Information Systems & Management

Mba, Information Technology

Bsc, Information Technology