Muhammad Ashraf Sheikh Email & Phone Number

Karachi, Pk

Karachi

Role: Network Infrastructure & IT Operations Management Responsibilities: Develop and implement IT policies and procedures Oversee and manage IT operations, including network and data security Plan and execute IT projects, including system upgrades and migrations Conduct internal IT audits and compliance checks Vendor/Supplier negotiation for equipment & Service Level Agreement (SLA) Supervise and mentor a team of 18 Network Administrators across field hospitals Maintain IT asset logs and inventory. Ensure high levels of system and infrastructure availability and security. Management and monitoring of IT operations

Karachi

Iqra University Dec 2007 – Aug 2012 Role: Sr. Network Infrastructure AdministratorResponsibilities: Supervision of support team. Responsible to administrate, maintain and monitor all servers and Network activities Recommendations & suggestions for procurement of new equipment Day to day functional administration of account management, including, creating, deleting ofaccounts as per requirement/policy. Maintain and monitor Domain controllers, Exchange Server, ISA Server, File Server Develop and implement policies on ISA server Maintain Antivirus software, Security patches and updates. Maintain and manage Network resources Maintain daily backup Develop policies for users and support staff

Karachi

Role: Helpdesk & Network Support Engineer Responsibilities: Support and monitor and Network operations Maintain incoming and outgoing equipment’s record Support to Head office, 18 projects, 42 Express centers & branch office Monitor and support IT Operations. Resolve the issues of Internet, Intranet, email, Oracle etc. Maintain Asset log Assist to Head of IT

Karāchi, Sindh, Pakistan

Role: Asst. Manager CSDResponsibilities: Customer calls logging Managed the helpdesk and customer call logging Led a team of 8 support engineers, assigning support calls Maintaining inventory logs