Muhammad Aurangzeb personal email
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I am an experienced IT professional with more than 5 years of experience in Telecommunication, Healthcare and IT Industry. My track record of managing and maintaining IT Support, Service delivery, and Project Management is complimented through professional approach to smooth-running business operations. Qualified to industry standards, I closely track the latest technologies and apply them to my duties wherever possible.Demonstrated Project Management and Engineer \Technical Support experience such as:• Service Delivery and Project Management• Level 3 & Level 2 Technical Support • Customer Services & Complaint Management• IT Service Desk / IT Help Desk• IT Service Management (Strategy / Design / Operation)• IT Incident Management• Active Directory - User Management• Desktop Application / Hardware Troubleshooting• Network / System Support / Administration• Team Player & hardworking• Strong interpersonal & Communication skills• Well versed and experienced in developing and writing processes for IT departmentSpecialties: • Pre-sales, IT Support, Technical Support, Smart phone support, Customer Services, System Administration, Server Administration, Microsoft Exchange Server, IBM Lotus Dominio, Blackberry Enterprise Server.
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Senior It Support EngineerEcare Vision (Ecv) Jul 2012 - PresentIslamabad• IT Service Management (ITSM) (Strategy / Design / Operation)• IT Service Delivery to ensure smooth-running business operations• Respond to IT Incident Management Calls• Active Directory - User Management • Desktop Application Support• Desktop / Laptop Re-imaging • ERP Application Implementation and Support • Smart Phone Support (Application Support) • Desktop / Laptop Hardware Diagnosis & Troubleshooting• Network Peripherals (Printers / Scanners) Installation & Troubleshooting • Software License Management• Hardware inventory management• Perform Training and webinar on new technologies • Daily/weekly/Monthly Activity reports
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Team Coordinator | It OutsourcingOvex Technologies Nov 2009 - Jul 2012Managing and Administering multiple projects in IT Outsourcing Division as Team Coordinator. Monitoring progress towards goal achievement. Organize team meetings and other activities to deal with unforeseen circumstances or issues. Mobilize team members and other resources needed to meet KPIs. Interact with various public and private systems/clients.Projects:i) ZONG Blackberry Support• Install and integrate Messaging/collaboration (MS Exchange, IBM Lotus Domino) and Blackberry software products / servers • Provide Level 2 & 3 technical support.• Facilitating Enterprise data and information services over wireless careers. (GPRS/EDGE)• Assisting in IT Environment Evaluation for Blackberry Enterprise Server implementation • Provide training on Servers, Services & Applications • Configure and Maintain Blackberry Enterprise Server. Troubleshoot Blackberry technical issues. Register and check new Blackberries.• Perform periodic maintenance and upgrades (OS, drivers, firmware) • Research and review new hardware, operating system and 3rd party technologies• Assisting in presales meetings as Technical Support • Handling the Return Merchandise Authorization (RMA) process ii) Nokia IT Support • Support for desktop applications including diagnostics of issues that arise• Support on Antivirus and Spyware• Desktop HW/SW fault diagnosis• Re-image of desktops/laptops• Email setup and diagnostics of Email problems• Support on network printer• Email configuration on Mobile Phones• Software up-gradation, Third-Party installations, patch updates, data transfer, basic configuration, handheld customization and software/hardware checks for end-users• Daily, Monthly and yearly Reporting -
Service Desk EngineerOvex Technologies Nov 2009 - Mar 2010Islamabad, Pakistan• Nationwide Level 2 Support • Providing On-call support to Blackberry end users• Remote Desktop IT Support & Troubleshooting
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Blackberry Support EngineerInfotech Pvt Ltd Pakistan Oct 2008 - Jun 2009Responsible for Enterprise Messaging and Technology Collaboration, organizing the Computer Networks and infrastructure for data services. Assisting in IT Environment Evaluation for Blackberry Enterprise Server implementation. Providing training on Servers, Services & Applications. Supporting and educating end-users to the potential of their Blackberry Servers / devices. Software up-gradation, Third-Party installations, patch updates, data transfer, basic configuration, handheld customization and software/hardware checks for end-users
Muhammad Aurangzeb Skills
Muhammad Aurangzeb Education Details
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Comsats Institute Of Information Technology IslamabadBsc Computer Engineering
Frequently Asked Questions about Muhammad Aurangzeb
What company does Muhammad Aurangzeb work for?
Muhammad Aurangzeb works for Ecare Vision (Ecv)
What is Muhammad Aurangzeb's role at the current company?
Muhammad Aurangzeb's current role is Senior IT Support Engineer.
What is Muhammad Aurangzeb's email address?
Muhammad Aurangzeb's email address is au****@****ail.com
What schools did Muhammad Aurangzeb attend?
Muhammad Aurangzeb attended University Of Engineering And Technology, Taxila, Comsats Institute Of Information Technology Islamabad.
What skills is Muhammad Aurangzeb known for?
Muhammad Aurangzeb has skills like Troubleshooting, Servers, Technical Support, Operating Systems, Networking, Telecommunications, Microsoft Exchange, System Administration, Team Management, Cisco Technologies, Integration, It Service Management.
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