• Leading a team of more than 40 Engineers.• Managed the entire product lifecycle from conception to end-of-life, including ideation, development, launch, and ongoing improvements• Collaborated closely with engineering, marketing, sales, and customer support teams to align efforts and ensure consistent messaging and product success.• Worked with executive management teams to align customer service department policies and systems with the comp• Assisted customer service representatives, outside operation team, customers, and vendors in troubleshooting orders that required special handling• Heading technical support teams with strong leadership to meet customer’sexpectations and business SLA.• SOP finalization of Operations and Maintenance teams.• Testing troubleshooting and qualitative analysis of product• Root causing each issue type categorically and documenting to avoid futureoccurrence.• Monitor/Execute necessary action to minimize service cost to improve serviceprofitability.• Implementation Jira Service Management for customer interaction departmentto monitor and keep track of customers complaints and service levelagreement.

• Product Testing and Quality Assurance. Conducting rigorous testing to ensure product reliability and performance.• Managing teams of engineers in terms of technical operational support.• Provide technical support and training to customers or internal staff.• Diagnose technical issues and provide timely solutions.• Collaborate with other departments to ensure efficient operation.• Analyzing data to identify areas for product improvement. • Implementing design changes and optimizations to enhance product effectiveness. • Ability to articulate complex technical concepts to non-technical stakeholders. • Effective communication with cross-functional teams.• I have practical experience in installing, commissioning, remotely monitoring, troubleshooting, and adjusting parameters for SUNGROW, GOODWEE, HUAWEI, SOLIS, and VELTRONICS inverters.

• Managing teams of engineers in terms of technical operational support.• Defining SOPs and KPIs of teams.• Technical data analysis to enhance the quality of processes.• Training & Development• Business process reengineering.• Reading and interpreting technical drawings and blueprints to understand the project’s electrical requirements.• Completing quality assurance on all electrical components and projects, and writing up reports.• Analyzing and approving various construction and engineering plans.Skills: Customer Engagement · Customer Support · Team Training · Resource Allocation · hybrid renewable energy systems · English · Product Demonstration · Pre-Sales Support · Operations · Team Leadership · Customer Relationship Management (CRM) · Operations Management · After-Sales · Customer Success. Project Management

• Smart Solar Energy System monitoring and evaluation of defects in order to ensure correct troubleshooting and defect clearance.• Identifying and troubleshooting problems on product end.• Conducting sanity tests on the solar inverter and calibrating battery management system after the system is assembled and operational.• Setting up updated firmware and applications to configure a smart solar system.• Testing, troubleshooting and qualitative analysis of product.• Assisting team of technicians either remotely or site visit in worst scenarios.