Muhammad Awais Ibrahim Email & Phone Number

Al Kharj, Riyadh, Saudi Arabia

Al Kharj, Riyadh, Saudi Arabia

Developed and executed strategic promotional strategies for merchandise selection and display, leveragingmarket insights and consumer trends to optimize sales and enhance customer engagement.Monitored sales and inventory levels on an ongoing basis, analyzing data and making data-driven decisionsto ensure optimal stock levels and timely replenishment of merchandise as needed.Designed visually appealing and effective product displays and promotional materials, incorporating brandguidelines and marketing objectives to attract and engage customers, and drive sales.Collaborated with cross-functional teams, including marketing, visual merchandising, and product teams, toensure seamless coordination and alignment of promotions with international marketing campaigns andinitiatives.Conducted market research and competitor analysis to identify opportunities for new product introductions,pricing strategies, and promotional activities to gain a competitive edge in international markets.Ensured compliance with store policies, procedures, and safety regulations, maintaining high standards ofvisual merchandising, product positioning, and store presentation at all times.Provided training and guidance to store teams on visual merchandising best practices, product knowledge,and promotional strategies, fostering a culture of excellence and continuous improvement.Analyzed sales data, customer feedback, and promotional effectiveness to evaluate performance, identifyareas of improvement, and make recommendations for optimizing promotional campaigns.Stayed updated on industry trends, consumer behavior, and global market dynamics, leveraging insights toinform merchandising strategies and stay ahead of the competition.Contributed to the development and execution of overall international marketing communications plans,collaborating with the marketing team to align merchandising initiatives with broader marketing objectivesand promotional activities.

Islamabad, Islāmābād, Pakistan

Consistently surpassed sales targets on a quarterly basis, demonstrating strong negotiation and communication skills to secure new clients and maintain lasting relationships with existing customers.Implemented an effective route optimization strategy, resulting in reduced fuel costs and increased efficiency in customer visits, leading to improved overall sales performance and customer satisfaction.Spearheaded the implementation of a customer feedback system, leading to higher customer retention rates and enhanced company reputation in the market.Mentored and trained a team of junior sales representatives, equipping them with effective selling techniques and product knowledge, resulting in notable improvements in team sales performance.Collaborated with the marketing department to develop targeted promotional campaigns and product displays, leading to increased sales of new products during their initial launch phase.

Islamabad, Islāmābād, Pakistan

Monitored customer service agents for quality assurance purposes, conducting regular evaluations andassessments to ensure compliance with company's quality standards and customer service policies.Identified and documented errors, performance issues, and areas of improvement in customer serviceinteractions, using standardized evaluation criteria and providing feedback to agents for continuousimprovement.Offered feedback, coaching, and training to customer service agents to enhance their skills, knowledge, andperformance, addressing performance gaps and providing guidance on best practices.Developed and implemented quality assurance procedures, including evaluation forms, monitoringprocesses, and reporting mechanisms, to ensure consistent and standardized quality assessments acrossthe customer service team.Ensured compliance with customer service standards, company policies, procedures, and industryregulations, identifying and addressing any non-compliance issues through coaching and traininginterventions.Analyzed customer feedback, surveys, and other performance data to identify areas of improvement incustomer service delivery, and provided recommendations for process enhancements, training needs, andperformance improvement plans.Generated reports detailing the performance of customer service agents, including quality scores, errorrates, and performance trends, to track performance, identify patterns, and provide insights to managementfor decision-making.Conducted training sessions for newly hired sales team, customer service team, and other QualityAssurance Officers to ensure consistent understanding and application of quality standards andprocedures.Collaborated with cross-functional teams, including training, operations, and management, to addressquality issues, implement process improvements, and drive a culture of continuous improvement incustomer service delivery.

Achieved daily and monthly sales targets as assigned by the sales manager, utilizing effective salestechniques, product knowledge, and communication skills to close sales deals and meet or exceed salesgoals.Conducted outbound sales calls to potential customers, utilizing scripts and sales tools to effectivelycommunicate product features, benefits, and pricing, and persuade customers to make purchases.Built and maintained relationships with customers, providing excellent customer service, addressinginquiries, resolving complaints, and ensuring customer satisfaction.Supported the customer services team in achieving inbound call quality standards, providing assistanceand guidance to resolve customer issues, and ensuring that all interactions with customers met orexceeded the company's service standards.Managed a team of 8 people as backup supervisor, providing coaching, training, and support to teammembers, monitoring their performance, and addressing performance gaps to ensure achievement of salestargets and service quality standards.Maintained accurate and up-to-date records of sales activities, customer interactions, and salestransactions in the company's CRM system, and generated sales reports for management review.Stayed updated on product knowledge, sales techniques, and industry trends through regular training andprofessional development activities, and applied this knowledge to improve sales performance andcustomer interactions.Collaborated with cross-functional teams, including marketing, operations, and customer service, toaddress customer inquiries, resolve issues, and ensure smooth sales processes and customer experiences.Followed all company policies, procedures, and sales guidelines, including compliance with relevant lawsand regulations, to ensure ethical and professional sales practices.

Handled customer inquiries and resolved issues in a timely and satisfactory manner, utilizing excellentcommunication and problem-solving skills to ensure customer satisfaction.Managed inbound and outbound calls, emails, and chats, providing courteous and professional service tocustomers, and accurately documenting customer interactions in the company's CRM system.Offered product information, technical support, and assistance with billing and account inquiries tocustomers, maintaining a high level of knowledge about company products and services.Processed customer orders, returns, and exchanges, ensuring accuracy and compliance with companypolicies and procedures.Proactively identified and addressed customer needs, upselling and cross-selling additional products andservices to increase revenue and meet sales targets.Followed up with customers on open issues, providing timely updates and resolution progress, andescalating complex issues to higher-level support or management as needed.Maintained a professional and positive attitude in all customer interactions, displaying empathy, patience,and professionalism, and managing challenging situations with composure and diplomacy.Collaborated with cross-functional teams, including sales, technical support, and billing, to resolvecustomer issues, coordinate solutions, and ensure customer satisfaction.Stayed updated on product knowledge, company policies, and industry trends through regular training andprofessional development activities, and applied this knowledge to improve customer service and support.Participated in team meetings, training sessions, and performance reviews, providing feedback andsuggestions for process improvement and contributing to a positive team environment.

Bachelor Of Business Administration - Bba, Marketing

F. Sc, Biology, General