Recruitment Manager & Outsourcing Services SpecialistR&A Recruitment LTD – UKJuly 2024 – PresentLead and manage the full-cycle recruitment process, from job requisition to onboarding, ensuring the right talent is matched with client needs across various industries.Oversee the delivery of customized outsourcing services, helping clients optimize their workforce and streamline operations.Collaborate closely with clients to understand their business goals and recruitment needs, developing tailored strategies to attract, evaluate, and place top talent.Manage the sourcing of candidates through diverse channels, including job boards, social media, and networking, ensuring a steady talent pipeline for both recruitment and outsourcing projects.Screen and interview candidates, assessing their qualifications, cultural fit, and alignment with job requirements before presenting them to clients.Manage and mentor the recruitment team, ensuring that best practices in recruitment and candidate management are followed while also integrating outsourcing solutions.Develop and implement efficient recruitment workflows to streamline processes, reduce time-to-hire, and improve overall client satisfaction.Maintain strong relationships with clients and candidates, providing continuous support throughout the hiring process and post-placement to ensure successful outcomes.Stay up-to-date with market trends and employment laws to ensure compliance and maintain a competitive edge in recruitment and outsourcing strategies.Utilize data-driven insights and metrics to refine recruitment approaches, optimize performance, and ensure quality placements across all services.

Customer Service RepresentativeAlbatross Taxis – Derby, UKAnswered inbound customer calls, assisting with taxi bookings, fare estimates, and general inquiries about the service.Provided excellent customer service by understanding client needs and ensuring accurate, timely bookings and dispatching of taxis.Utilized internal booking systems to manage reservations, cancellations, and updates to customer itineraries.Coordinated with taxi drivers to ensure smooth pick-up and drop-off experiences, relaying accurate booking information and routes.Addressed customer complaints or issues, working to resolve them quickly to maintain high satisfaction levels.Maintained records of all bookings and customer interactions, ensuring clear and efficient communication between customers and drivers.Contributed to a positive team environment by supporting other team members and helping maintain high service standards.

Customer Service Representative & DispatcherYellow Taxi (Yellow Cabs) – Peterborough, UKHandled inbound customer calls, assisting with taxi bookings, providing fare estimates, and answering general inquiries regarding services.Managed and dispatched taxis efficiently, ensuring timely coordination between drivers and customers for smooth pick-ups and drop-offs.Monitored real-time availability of taxis and assigned bookings based on location, traffic conditions, and driver availability.Addressed customer concerns or complaints in a professional manner, resolving issues promptly to maintain high customer satisfaction.Liaised with drivers over the phone to ensure they received accurate information and instructions regarding their routes and bookings.Maintained detailed records of bookings, cancellations, and customer interactions using internal booking systems.Contributed to the company’s customer service goals by ensuring a seamless and pleasant experience for clients throughout their ride-booking process.

Call Center Representative & CloserInitially hired as a Call Center Representative, responsible for delivering effective sales pitches to clients in the USA across multiple campaigns.Made outbound sales calls, engaging potential customers, explaining product features, and closing sales deals.Quickly promoted through the ranks from Sales Agent to Team Lead, Verifier, and eventually Closer, recognizing exceptional performance and sales achievements.As a Team Lead, mentored and guided new agents, overseeing their progress, and ensuring adherence to the company’s sales processes and targets.Worked as a Verifier, reviewing and validating sales made by team members to ensure quality and accuracy in customer transactions.In the Closer role, handled the final stages of the sales process, securing agreements and ensuring customer satisfaction before completing sales.Consistently met or exceeded sales targets, contributed to team performance, and supported high-level customer service throughout the sales cycle.

Private Tuition TeacherMianwali, PakistanProvided personalized academic tutoring to students from Class 1 to Class 10, focusing on a wide range of subjects including Mathematics, Science, English, and Urdu.Assessed individual learning needs and tailored lesson plans to ensure optimal student engagement and progress.Developed interactive teaching materials and exercises to improve understanding of core subjects, leading to improved grades and student confidence.Conducted regular evaluations and provided constructive feedback to parents and students, tracking academic improvements over time.Fostered a positive and encouraging learning environment, enhancing students' problem-solving and critical thinking skills.Successfully tutored students for board exams, helping them achieve notable academic performance.

Math TeacherAllied School, Musa Khel Campus – Mianwali, PakistanTaught Mathematics to students in Classes 4, 7, and 8, covering key topics aligned with the school's curriculum.Designed and delivered engaging lesson plans to simplify complex mathematical concepts, fostering student understanding and interest in the subject.Utilized a variety of teaching methods, including interactive activities and problem-solving exercises, to enhance student engagement and retention.Regularly assessed students' performance through quizzes, assignments, and exams, providing constructive feedback and additional support where needed.Collaborated with other teachers and school administration to ensure consistency in educational standards and contribute to curriculum development.Implemented individualized learning strategies for students struggling with mathematical concepts, resulting in improved academic performance.Prepared students for mid-term and final examinations, ensuring comprehensive understanding of the syllabus.Maintained detailed records of student progress and communicated regularly with parents to provide updates on their children's academic development.

Biology Teacher (Matric Level)Top Mianwali Academy – Mianwali, PakistanTaught Biology to Matric students (Classes 9 and 10), focusing on key topics such as human anatomy, plant biology, genetics, and ecology, ensuring comprehensive understanding of the subject.Developed and delivered engaging and interactive lesson plans that catered to students' academic needs, reinforcing theoretical concepts with real-life applications.Prepared students for board exams by providing in-depth explanations of complex biological concepts, conducting mock tests, and offering targeted exam strategies.Utilized diverse teaching techniques, including visual aids, diagrams, and group discussions, to enhance students' interest and retention in biological sciences.Regularly assessed students' progress through quizzes, assignments, and class participation, offering personalized support to students who needed additional help.Collaborated with other faculty members to create a cohesive academic plan and participate in curriculum development.Maintained detailed records of student performance, provided feedback, and communicated regularly with parents regarding students' academic progress.Organized and supervised practical laboratory sessions, ensuring students had hands-on experience with biological experiments and learned proper lab safety protocols.

Field Sales Agent (FSA)Mianwali District, Punjab, PakistanProactively identified and approached potential customers by conducting on-site visits across various locations within the district.Built and maintained strong relationships with customers to understand their needs, effectively presenting products or services to address those needs.Demonstrated product features, benefits, and pricing, providing expert advice and assistance to customers in making informed purchase decisions.Achieved sales targets by actively engaging with potential clients, handling objections, and closing sales in a competitive market environment.Conducted outbound calls to potential clients to introduce products and services, as well as follow-up calls to existing clients to offer service upgrades and additional features.Maintained a detailed customer database and tracked all sales interactions to ensure follow-ups and customer retention.Collaborated with the sales team and reported daily activities and sales progress to management.Provided exceptional post-sale customer service to ensure satisfaction and foster long-term relationships.