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• Administer everyday activities and projects and ensure compliance to funding. • Prepare all budget documents and execute all process improvements initiatives. • Develop and maintain various guidelines and practices for various businesses. • Maintain all business correspondence and proofread all materials for accuracy. • Develop and maintain knowledge on all office technologies. • Participate in various meetings and prepare agenda for work. • Follow ups, feedback and assigning tasks from CEO to teams.

• Deal directly with customers telephone. • Respond Promptly to customer inquiries.• Handle and resolve customer complaints.• Obtain and evaluate all relevant information to handle product and service inquiries. • Perform customer verification.• Direct requests and unresolved issues to the designated resource• Communicate and coordinate with internal departments• Follow up on customer interactions• Provide feedback on the efficiency of the customer service process

• Provide friendly, quality client care to the patients and clients.• Receive incoming calls, screen those that are handled by other health care team members and take care of routine calls. Provide knowledgeable sub-professional advice concerning the care and treatment.• Prepare to receive appointments by retrieving client records, preparing needed forms in advance of clients’ arrival. Complete required forms and obtain all necessary information.• Check clients in - greet clients in a professional, friendly, hospitable manner. • Discharge patients. Review charts of patients being discharged from the Hospital for completeness of information, make new appointments or note changes in patient status as necessary. Enter charges and set up future reminders in system. • As required, enter data into the computer system, retrieve and modify computerized records. • Perform a variety of clerical duties, receiving, sorting, distributing mail, sending out mailings, cleaning, organizing reception area, type memos, correspondence, reports and other documents. • Perform other duties as assigned.