Muhammad Azam E. Email & Phone Number

•Perform EDD investigations and reviews on Retail clients within Capitec Bank. •Perform due diligence on Sanctions and Politically Exposed persons during the screening process.•Conduct transactional analysis to understand the client fully; how the client makes their money, how the client uses money and identify, and make decisions based upon, expected vs actual behaviours given the client profile.•Liaise with the client contact team where required to obtain necessary documentation.•Where a client is a PEP (politically exposed person) adhere to the legislative requirement.•Apply understanding of AML typologies as well as adverse media to make assessments.•Where undesirable information is available, make a recommendation to either sever the relationship with the client or refer to Special Investigators in AML Investigations & Reporting function.•As a substitute team leader, I fulfill additional managerial duties and collaborate closely with the manager on various campaigns, including overseeing mass client termination processes and compiling reports for both internal and external audits.

Cape Town, Western Cape, South Africa

•Assisting on various inbound and outbound campaigns•Providing administrative service and support to Capitec Bank and Non Vapitec Banking clients, utilizing product knowledge to attend to enquiries and complaints relatings to account information and card transactions•Maximizing delivery of service•Market Capitec Bank products telephonically with succesful lead generation

Cape Town, Western Cape, South Africa

•Optimally deliver on set organizational, departmental, and operational objectives, ensuring that an exceptional client experience is achieved and that all set policies, regulatory requirements and operational processes are implemented, followed and adhered to.•Take ownership for and deliver the operational results required.

Parow, Western Cape, South Africa

•Market product sales to existing clients•Selling a diverse range of publication products•Action outbound and adhoc customer service calls effectively, accurate and professionally

Johannesburg, Gauteng, South Africa

•Compiling and monitoring of sales reports•Liasing with external stakeholders and suppliers• Completing adhoc duties for the area manager

Nqf Level 4 - Banking, Banking, Corporate, Finance, And Securities Law

Bachelor'S Degree, Mathematics,English,Afrikaans,Life Orientation,Business Studies,Accounting,Economical Sciences, 12

Activities and Societies: Chairman Of the RCL & SABS Blood Donor Representative