Muhammad Azam Makda Email & Phone Number

Pakistan

Karāchi, Sindh, Pakistan

Launching Daraz as a courier company by offering a vast network to our clients while ensuring safe and prompt deliveries to the customer.

Karāchi, Sindh, Pakistan

• Spearheaded a network of seven third-party logistics and twenty logistics marketplace partners, handling a $14 million budget to ensure deliveries in over 800 cities nationwide.• Achieved a significant reduction in cost per package through effective negotiation modelling and techniques, implementing an automated volume allocation tool that aims to bring efficiency for partners and optimizing indirect expenses despite inflation and rising fuel costs.• Boosted Net Merchandise Value… Show more • Spearheaded a network of seven third-party logistics and twenty logistics marketplace partners, handling a $14 million budget to ensure deliveries in over 800 cities nationwide.• Achieved a significant reduction in cost per package through effective negotiation modelling and techniques, implementing an automated volume allocation tool that aims to bring efficiency for partners and optimizing indirect expenses despite inflation and rising fuel costs.• Boosted Net Merchandise Value (NMV) by 3% through the introduction of performance-based payouts for third-party logistics vendors, a pioneering strategy in Pakistan's logistics sector.• Expanded working capital by $0.2 million by streamlining the cash cycle, requiring 3PLs to deposit Cash on Delivery (COD) within three days of collection.• Led customer and seller experience initiatives for Transport and Daraz Express, decreasing complaint resolution time to 1 days for 80% complaints.• Minimized the customer return cycle time by 30% by improving coordination with customers and 3PLs.• Reduced delivery lead times by 0.5 days through the adoption of an air linehaul model.• Increased the same day business share by 5% by launching a same-day delivery model with 3PL partners. Show less

Pakistan

• Directed transport operations and headed a team of 20, ensuring leadership and operational success.• Administered contracts for 8 third-party logistics service providers, optimizing service quality and compliance.• Achieved a landmark 83% delivery success rate with 3PLs, setting a new performance benchmark for Daraz.• Strategically onboarded new delivery partners, enhancing operational efficiency and elevating customer satisfaction.• Led a contract management workshop to… Show more • Directed transport operations and headed a team of 20, ensuring leadership and operational success.• Administered contracts for 8 third-party logistics service providers, optimizing service quality and compliance.• Achieved a landmark 83% delivery success rate with 3PLs, setting a new performance benchmark for Daraz.• Strategically onboarded new delivery partners, enhancing operational efficiency and elevating customer satisfaction.• Led a contract management workshop to maximize contract efficacy and drive organizational value.• Drastically cut customer complaints by 40% within a six-month period through targeted service improvements.• Recovered $0.25 million in high-aging Cash on Delivery (COD) and outstanding claims from 3PLs, bolstering financial health. Show less

Pakistan

• Managed road transport contracts and coordinated integrated strategy projects at Shell Pakistan Limited, enhancing operational alignment and efficiency.• Served as the Dangerous Goods Country Advisor for Shell Pakistan Limited, implementing guidelines and supporting a culture of safety, impacting compliance across all operations.• Spearheaded a fleet of approximately 700 trucks, ensuring smooth, compliant operations and maintaining high standards of logistics… Show more • Managed road transport contracts and coordinated integrated strategy projects at Shell Pakistan Limited, enhancing operational alignment and efficiency.• Served as the Dangerous Goods Country Advisor for Shell Pakistan Limited, implementing guidelines and supporting a culture of safety, impacting compliance across all operations.• Spearheaded a fleet of approximately 700 trucks, ensuring smooth, compliant operations and maintaining high standards of logistics efficiency.• Implemented fleet optimization strategies by introducing new technology (Aluminum tanks) to Pakistan's transport sector, which cut freight costs by 25%.• Orchestrated supply chain management with OEMs contributing to a more synchronized and efficient production schedule.• Provided technical support to over 10 haulers, aligning them with Shell's global and local standards, which boasted daily logistics operations and compliance.• Championed operational excellence with the deployment of several technology related projects and dynamic cost modelling, leading to more strategic and financially beneficial contract negotiations.• Directed the technology work stream to digitize logistics, introducing the 'Captain App' for increased operational visibility and control.• Collaborated with global OEMs to address product theft, implementing solutions that saved $25,000 annually.• Advocated for industry technical standards with OGRA and other entities, securing a $0.5 million saving for Shell Pakistan Limited through strategic advocacy. Show less

Wireline

Pakistan

Currently working in Cogeneration plant. Assists OEM in maintenance of GE LM6000 PD and ARIEL Heavy duty Natural Gas booster compressors.

Master Of Business Administration - Mba

Bachelor Of Engineering (Be), Mec

Activities and Societies: Member of ASHRAE and HVAC