Muhammad Bashir Email & Phone Number

Redhill, England, United Kingdom

Wortham, England, United Kingdom

West Sussex, United Kingdom, United Kingdom

A position whilst undertaking my formal studies, I was responsible for the day to day operations management of one of the busiest stores in England, including staff training, health & safety and regulatory compliance, cashflow management, stock control and the delivery of exceptional customer service• Managing the team and the staff roster to ensure efficient delegation of tasks and coverage during peak and off-peak periods, in line with operational requirements and financial objectives• Leading, managing and motivating a team of up to 25 staff, ensuring that individuals are correctly trained, understand requirements and provide excellent customer service• Creating realistic individual and store targets, ensuring that these are regularly met, consistently motivating and challenging the team to exceed expectations • Managing the stock inventory to ensure product availability• Liaising with customers in respect of orders and enquiries both in person and by phone• Managing customer disputes satisfactorily, ensuring the customer has a positive outcome, brand reputation is maintained, and any upselling opportunities are utilised• Obtaining regular feedback from customers to inform customer service standards and satisfaction, making amendments as required to further increase the service offered• Consistently promoting and ensuring the delivery of exceptional standards of customer service

Gatwick Airport

Ensuring that customers flying in and out of the airport are provided with a seamless and pleasant experience and that their queries are always resolved satisfactorily. Delivering an exceptional customer experience through the provision of a pleasant and professional service managing a variety of enquiries and customers. Primary responsibilities include:• Assist passengers with self-service check-in.• Inspect and verify passenger documentation.• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.• Manage passenger baggage processing including handling and fee calculation if applicable.• Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as VIP passengers and passengers needing wheelchair assistance.• Direct passengers through Customs, Immigration, and Quarantine as required.• Make public address announcements as required.• Comply with all legislation as well as airport authority and carrier security requirements.• Operate computers and specialist equipment such as air-bridge, scanners and airline specific software.

Pgce In Secondary Physics, Secondary Education And Teaching

Becoming a qualified Secondary Physics teacher

Bsc Hons, Aerospace, Aeronautical And Astronautical Engineering

Higher National Diploma, Aerospace, Aeronautical And Astronautical Engineering, Distinction/Distinction/Distinction