Muhammad Basit Munir Email & Phone Number

London, Gb

London, Gb

London, England, United Kingdom

Infrastructure and App Support

London, England, United Kingdom

• Responsible for supporting and maintaining Windows, iPhone and Android devices, running applications and services from Microsoft technology stack including administration Office 365 tenants plus general maintenance of all IT-related hardware/software.• Assisting with a broad range of IT-related projects and activities, including administration and support of a bespoke CRM system and SaaS system.• Undertaking 1st/2nd Line service Desk key Duties and Responsibilities to provide desk-side and remote IT support.• Processing and resolving all helpdesk tickets, incidents, requests, and problems in accordance with our SLAs, escalating as and where required. Prioritising and managing workload effectively.• Providing Microsoft windows and Intune support including Device configurations, installations, and device management including phones and notebooks.• Performing weekly audits and checks on office 365 tenants and maintaining security arrangements for all IT systems with service manager Assistance.• Troubleshooting any issue in Azure Portal related to Apple business manager and Google store connections and token renewals.• Creating Configuration policies and compliance policies in the MS Endpoint admin centre• Providing appropriate level access to users in the SharePoint admin centre • Implementing IT hardware and software solutions to achieve business targets and maximise system utilisations by all users.• Maintaining documentation for all system hardware and software.• Assisting with software licensing to ensure legality and undertaking system monitoring including disk space and maintenance to ensure integrity and minimisation of downtime.• Working with third-party vendors for purchase and ordering of any required equipment as and when needed.

London, England, United Kingdom

Software and hardware support and configuration, Client Relations, Managing Technical Operations•Providing day to day Support to the clients as first line of Communication, handling calls and tickets and prioritising tasks depending on the severity of the situation•Performing configurations for the new machines to be installed at Client sites,•Performing hardware and software troubleshooting, working with other member of the team for any tasks which need to be escalated and doing follow up for satisfactory resolution.•Remote installation and configuration of application software•Remote application upgrades, both within and outside of office hours.•Creating manuals and Standard Operating Procedures (SOPs) for training the other member of staff.•Utilising Office 365 features and promoting the use of Office 365 across the business. Creating teams and groups and allocations permissions.•Working in DBs using MS SQL, running queries to perform different jobs and tasks.•Supporting development of ITSM processes across business and Following strict IT change management processes•Building customer relationships both internally and externally

London Borough Of Lambeth, England, United Kingdom

Revenue and Sales, Operations and Technical Support •Ensure that all employees are trained for their positions to maximise service, production and efficiency and to Comply with all the brand standard of IHG Hotels.•Hiring staff for various positions by conducting a competency-based interview and maintaining proper employees’ records.•Generating Forecast and occupancy revenue reports to set future rates for Maximisation of profits and control costs.•Manage property operations daily to assure optimum performance and continual improvement in guest service, employee professionalism and performance, sales/marketing, property appearance, and profit following the brand standards.•Ensure the property is well maintained and that all mechanical equipment is in good working order.•Provide in-house IT support and works as a point of contact for any issues which require to contact specific off-site support related to Hardware or Software.•Making Sure all the machines and hardware working correctly and performing replacement if required, dealing with service requests promptly.•Creating new user accounts for new staff for the system as well as all for any other software being used in running property operations, also allocating or updating privileges as required.•Enforce company IT policies, best practices, and security – educating users when needed

London, United Kingdom

•Managed end-to-end operations and front desk activities, including administrative tasks, emails, and guest complaints •Welcomed guests at the front desk and delivered exceptional customer services while addressing all complaints and issues promptly to attain satisfaction. •Updated payment instructions and responded to booking/rate enquiries regarding individual or group bookings over the phone or email, while implementing corrective actions to maximise the profits. •Produce and present forecasts along with occupancy and revenue reports for future references.•Oversee end-to-end property operations, including staff recruitment, development, and performance evaluations.

London, United Kingdom

•Rendered excellent customer services and achieved satisfaction while welcoming guests in a highly professional manner•Facilitated the front office team members with the management of escalated situations as well as resolved guest's issues or complaints.

Croydon, United Kingdom

Duties:Working in a team environment to support stores sales by delivering excellent customer service.Stocking products and merchandise, organising displays, greeting customers, answering questions regarding styles and stock.Supporting the team in different roles to share the workload in busy times.

London, England, United Kingdom

Leading a team of Colleagues and Providing Customer services with best of my ability and knowledge.Placing weekly order and auditing the deliveries.Doing cashing up and auditing the sales to match POS and Credit Card reports daily.Running Store operations and performing administrative tasks in absence of the store Manager.

Managing the team of surveyors and checking the quality of data coming in from field and going out to the analysis section.Preparing day to day status sheets and generating reports.

Msc, Cyber Security, 2:1

Bsc, Forensic Computing, Pass

Master'S Degree, Computer Science, 2.1